Authenticator Code, Account Hacked

#0 - Dec. 13, 2009, 7:57 a.m.

I had my account hacked about an hour ago, but my guild noticed it and called me while it was in progress.

After I woke up and changed my account password, and input a ticket ingame to ask for my items and those of our guild bank restored, I logged off my account and was logging back in to check that my new password was in effect. When I did so, it told me that an authenticator code was required to log onto my account. I can no longer access my ingame account or my account management, only my forum account.

I know of the authenticators that are available for accounts to increase security, but as Im not rich in the first place Ive never bought one for my account in the 5 years Ive played WoW. Id like to have blizzard address this issue and remove it from my account, as I can provide any information they need, from the IP address physical locations of where my account has been used in the last 5 years, the passwords its used, my "secret answers", guilds, ect, and have the battle.net email this account is attached to, but Id like this addressed soon as Im the raid leader for my guild and need to have everything back in order by monday for our next raid night.

Thanks for any help you can give me in getting this issue addressed.

~Aurellious

Aredek

#8 - Dec. 13, 2009, 4:41 p.m.

I encourage you to review the following threads, Aurel:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Specifically, the following portion of the Compromise Info Center:

Q u o t e:
6.3 An Authenticator Was Added to My Account!

In some circumstances, malicious parties may add an Authenticator to an account to prevent access to anyone who does not posses the Authenticator. Please contact our Billing and Account Service Department to have the Authenticator removed from the account. Our Billing Representatives can be reached via phone using one of the following numbers:

Billing and Account Services
Live Representatives are available every day from 8:00 AM to 8:00 PM PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283