How do i unfreeze my account?

Q u o t e:
hi, i am currently on my other account. i have just recovered my brothers account for him after contacting blizzard. i gave it one month recurring membership and after approximately 4-5hours i am still trying to log in. i cannot log into the game or fourms. when i try to log into the game it says. your world of warcraft game time or something has run out and links me to a site to re new it after it has 1 month recurring.

i double checked it worked on the account and my credit card is all set to go.

can anyone help me on this situation?

best regards.

Does it say something on the order of Payment Pending, Sneák ?

If so, that just means the payment hasn't yet come back confirmed from your card company. That normally resolves fairly quickly - but you could follow up with our Billing Department if you like.

Q u o t e:
thanks heaps for the help so far. but where is the order of payment? if it is just faulty when i find it i will call them for a second time.

It should show on Account Management. If you are seeing a frozen status - that is also an indicator that time has simply expired and no new has yet been applied.

Q u o t e:
ok i am completely lost. i may need to call up blizzard again as also as i had a look through the account names i could pick for fourms that were disabled. my 80 hunter was moved from its server and my 63 pally was deleted.

That sounds like the account was compromised, Sneák.

If an account has been merged to a Battle.net (not your own), or if an email has been changed, or an authenticator added, one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8AM – 8PM Pacific Time, 7-Day Support
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Our Billing Support page can be found at http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20606

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful. I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.

I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.