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Missing Emblems of Frost

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Æonis
#0 - Dec. 11, 2009, 9:16 a.m.
Blizzard Post
As of yesterday, I had collected 17 Emblems of Frost (6 from 3 days of random dungeons, 5 from weekly raid, 4 from FoS/PoS quests and 2 from ICC). I entered the daily random dungeon this morning and completed it. The text stated that I received 2 Emblems of Frost, but when I checked the character currency tab, it stated that I still had 17. I logged out, logged back in, and it still states that I have 17 emblems.

Is this a bug, and if so, will it be corrected?

Thanks for the help!
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Orlyia
#2 - Dec. 11, 2009, 10:30 a.m.
Blizzard Post
You could place a petition in on this, Æonis - we'd be happy to try to look into this for you.

Just a question, what time of day did this happen, and are your instances on a different time than your normal realm.

To be more specific - did the instance say the daily reset had not happened yet even though the time on your home realm had already passed and rolled over.
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Orlyia
#5 - Dec. 11, 2009, 10:32 a.m.
Blizzard Post
Q u o t e:
The daily instance that I ran occurred after the daily reset. I ran the instance at around 3:30 a.m. server time, appx. 30 minutes after the reset occurred.


That would be on your home realm - what time did the dungeon show on the clock?
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Orlyia
#8 - Dec. 11, 2009, 10:42 a.m.
Blizzard Post
Q u o t e:
Sorry, edited my post after realizing you wanted specifics.


This can be an issue right now if the instance server hasn't already passed the roll-over point.

In a different time-zone, if you are Eastern and rollover happened 30 min prior, it won't hit that timezone for a few hours. Does that make sense?

This is a concern we have brought to the attention of our developers. Figuring out that time difference and just avoiding a first run until the instance has caught-up would be a way to workaround this at the moment.
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Orlyia
#10 - Dec. 11, 2009, 10:46 a.m.
Blizzard Post
Q u o t e:
Yeah, it makes perfect sense. I assume since my character was located on a server that was before the daily reset, it may have seen it as a duplicate and just kicked my reward out.

What about retreiving the emblems, though? Any word on that?


Well, that is why I recommended putting a petition in on this so we could have a look.