Realm Maintenance - 12/15/2009

Ho ho ho! And a happy Winterv.....errr, maintenance day to everyone! It's another glorious week and a wonderful Tuesday in Azeroth.

From our Service Status Forum:

http://forums.worldofwarcraft.com/thread.html?topicId=21723848000&sid=1

Q u o t e:
Greetings!

We will be performing our weekly scheduled maintenance on Tuesday, December 15th 2009 beginning at 03:00 AM PST. No realms will be available for play approximately between the hours of 03:00 AM and 11:00 AM PST.

Thank you for your patience.

Please do remember that "approximately" = "estimate," and that realms may return a bit earlier or later by definition. Also, it's important to note that all time zones are provided in PST (Pacific Standard Time). If you do not live on the West coast of North America, please be sure to adjust these times accordingly.

This is always a great day to make sure that all of your computer security systems are up-to-date—that your OS updates are complete, that you run weekly malware scans, etc. I know both Windows and Adobe had updates this week, so please make sure that you check these yourself to protect against vulnerabilities!



Tuesday Recommended Reading List:

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Why the Downtime Every Tuesday?
https://forums.worldofwarcraft.com/thread.html?topicId=89429867&sid=1

If you haven't acquired a Blizzard Authenticator or a Mobile Authenticator—what are you waiting for? They're an excellent method of safeguarding your account against compromise, and they also make excellent stocking stuffers, too! There is an adorable little Corehound just waiting to stand guard over your precious characters. (And yes, for those that haven't yet received theirs, that is still being looked into).

Get an authenticator folks! Take a bite (or two) out of crime!

Blizzard Store
http://us.blizzard.com/store/search.xml?q=authenticator

Blizzard Authenticator FAQ
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26108

Mobile Authenticator FAQ
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

(PS - Web services such as paid character services (PCTs, CRCs, etc), the main website, and this forum may be unavailable for periods of time during maintenance today as well.)

Q u o t e:

Because Orlyia probably is typing a reply. Or considers this the proper thread to use.

Try not shouting the topic in caps next time, especially when there are 5 other threads on the same topic within 3 inches of the front page :)

Really guys, I am sorry about that - but Tuesday is always some kind of maintenance. We've had a Service Status post up for quite some time.

Web had a few issues earlier - and the breaking news is tied into that. They most likely couldn't access the area they needed to - to get that posted.

Very sorry about that. This is a weekly thing. Just check here - or the Service Status Forum on a Tuesday if a note isn't up - or ask :)

Q u o t e:

Just ask.. like a ticket?.. "sorry we are currently experiencing a high volume of petitions"... don't think i have ever witnessed you not having a high volume..

Thank you come again!

Unless it's a week I'm on vacation - *I* am always here on Tuesday mornings, be happy to answer that particular question.

Don't make me turn my own thread around and go home guys.

Play nice back there.

Q u o t e:
A cookie would work.

I have sugar cookie-flavored tea. Will that suffice until real cookies can be furnished? :)

Realms are slowly coming online at this time. Please note that this is a staggered process and that not all realms may be immediately available.

Battle.net Account Management is also currently experiencing some login issues. This may affect you in several ways: being unable to log into our forums, for example, or into your Battle.net Account Management page. We're working to bring this login back up as soon as possible so you can browse our forums and manage your accounts without delay.

Thanks for your patience!

Q u o t e:
Says the log in servers are busy

We're lookin' into that, too. :)

Small update:

http://launcher.worldofwarcraft.com/alert

Q u o t e:
December 15th, 2009 11:00 AM

All realms are now available for play but we are investigating the login issues that are preventing some players from logging into the game at this time. We do not have an estimate on when this will be resolved but we will provide further details at approximately 1:00pm PST.

Can you all try to log into the game once more? If you experience any issues, please let me know as soon as possible (and detail what error message, if any, that you are receiving).

Thanks for the feedback, all. :)

Are you only experiencing issues logging into the game client? Can you log into your Battle.net Account Management page without issue?

Just to rule out some of the more common causes for this error message, can you folks run through these troubleshooting steps?

http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26433

How about this solution?

http://forums.worldofwarcraft.com/thread.html?topicId=19110293591&sid=1

Does that resolve the login issues for any of you?

Awesome! Thank you for checking back. :)