Status of ticket? - Blue Tracker

#0 - Dec. 16, 2009, 5:36 p.m.

Last week, there was the issue with the stairs disconnecting people at the end of Halls of Reflection.

I e-mailed a ticket in about not being able to receive the loot, and got a canned auto-response about getting a reply within 24 hours.

It's been well over that, and no reply. Now I'm curious about the status of the ticket and when it may be addressed?

Edit: Additional info: I sent the e-mail at Wed 12/09/09 12:19 PM, and recieved a response at Wed 12/09/09 12:20 PM.

Syndri

#4 - Dec. 16, 2009, 11:35 p.m.

I'm showing that you opened a petition on 12/09 and that it was addressed the same day shortly thereafter. The petition's text, however, only mentions that you were unable to log in after reaching the steps of the airship. To this end, your character was moved to Ironforge to resolve your login issue and an email was sent to your registered address.

Unfortunately, there was no discussion of any looting issues within your petition, so we did not attempt to recoup or investigate any losses. Could you provide me some more information about what you were unable to loot?

Syndri

#6 - Dec. 16, 2009, 11:48 p.m.

Q u o t e:
I sent an E-MAIL for the looting issue several hours later. Unless I sent an email to the wrong address?

Apologies for the confusion, Kahrnn. It's just that I'm able to find several emails that we've sent to you, but none that have been received from you—or your registered email address, more specifically. Can I have you type in the email address you used to send an email to [email protected] into the forum options page (accessed by clicking "Options" in the upper right) for comparison?

Syndri

#8 - Dec. 16, 2009, 11:51 p.m.

Q u o t e:
Done. I thought you would have had my e-mail from my character's name and realm though.

I have your registered email address on file, yes; however, as I noted, I am unable to find any emails sent to our department from this address. I'm just going to see if you used a different address to contact us than the one we have associated with your Battle.net account :)

Syndri

#10 - Dec. 16, 2009, 11:56 p.m.

And, hm. It matches. =/

I am afraid we do not have any record of an email sent from your registered address to wowgm@blizzard (or any other Blizzard Support address) on the 9th of December—nor ever, actually.

If you could provide me the details of that email now I'll be happy to look into the matter on your behalf and assist in way that I am able.

Syndri

#12 - Dec. 17, 2009, 12:01 a.m.

Thanks, Kahrnn. I'll look into this right away. :)

Syndri

#14 - Dec. 17, 2009, 1:07 a.m.

Alright, Kahrnn. Here's the skinny:

Unfortunately, we were unable to restore the actual loot which may have dropped from the Captain's Chest. We did confirm, however, that your dungeon group completed the run and so have provided each group member with a form of compensation via in-game mail. It's not huge, but I do hope that it will help in some way. (On a side note, it does look like each group member received the appropriate amount of Stone Shards and Emblems of Triumph before disconnecting.)

You've my sincere apologies for the inconvenience which has been caused by this issue and for any possible upgrades lost. I hope that this doesn't deter your Icecrown dungeon experience, though, and that you'll still want to venture back into the Halls.

Thank you so much for your patience. :)