#9 - Dec. 10, 2009, 11:33 a.m.
Q u o t e:
At least let me know why my email and name combination doesnot match. I can not figure out how this is possible, no way hacker could changed my email address or my regsister name even he hacked my account.
OMG, I just wanna retrieve my password, and get back my account, Blue plz help
If they've stolen your information, they can do pretty much anything you can do on an account unless it is protected by an Authenticator, Kiaora.
Security needs to be your first priority here - finding the breach. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.
These two stickies should prove helpful. I'd also recommend doing your scans with the launcher open and some junk entry in the account ID. We've seen some nasty keyloggers pop up lately that don't want to show on scanners unless the launcher is active.
I also highly recommend changing your email password once you are certain your system is secure. They don't need into a system once they can dip into an inbox.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account. Not to mention core hounds make adorable pets!
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 I do wish you all the very best on a speedy recovery.
