Paid Name Change: An error has occured!

#0 - Dec. 11, 2009, 4 a.m.

I keep getting this and an orc peon after I enter my credit card information and confirm by typing 'I Agree'. Also whenever I do this and then try again, I then get a message that the name is taken and it takes quite a while before that name becomes available again.

Is there a limit to the number of paid services that can be completed on an account in a certain time period? I"ve had a couple of name changes and a couple of race changes in the past month I think. Not sure if I'm hitting some type of limit.

Aredek

#3 - Jan. 21, 2010, 2:23 p.m.

Have you tried using a different browser, Ooloo?

What about clearing your browser's cache, cookies, and temporary Internet files?

Give these things a shot and let me know the results.

Thanks!

Aredek

#6 - Jan. 21, 2010, 4:19 p.m.

You may want to contact our Billing Department regarding this issue, Ooloo. They may be able to better identify an issue which would prevent you from changing your characters name. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 8:00 AM to 8:00 PM PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283