Paid Character Service Delays

Good morning, everyone—

We're presently investigating issues surrounding Character Transfer and Faction Change delays. We believe some of these delays are simply due to the target character logging in during the Character Transfer or Faction Change process, but not all. To this end, we'd greatly appreciate it if those experiencing a delay with either service could provide the following information:

Type of service (Character Transfer, Faction Change, or both):
Date and time service was initiated:
Name and realm of the character affected:

In the meantime, if you intend to purchase Character Transfer or Faction Change, please do not log into the target character once the process has been initiated; wait until the transaction completes. Similarly, for back-to-back Character Transfers and Faction Changes, ensure that you fully complete the first transaction and log into the target character before initiating the second transaction. This will help prevent possible complications.

Thank you!

Quick note: If you are experiencing a service delay and know that you logged into a character after initiating a Character Transfer or Faction Change for it, then it may be best to cancel your pending transaction and resubmit at this time.

Q u o t e:
I put in a request for a faction change on Wednesday morning. Like everyone else, I waited patiently while whatever issues were worked out.

I posted in the thread up top earlier this afternoon, and figured I'd wait some more.

I got an email earlier this evening saying my account change had gone through. I logged into my account, and I don't have the option to change this character's faction.

The email I received said this -



Can you please look into this so that I can actually play this character? I really don't want to have to wait all weekend after having waited since Wednesday, but if it's necessary I guess I can play something else :)

I just noticed the character I tried to faction change is listed TWICE - but neither of them have the faction change icon available, and I cannot log into either of them.

The e-mail you mentioned should have been sent out to anyone with a pending faction change that was going to process through. It was taking some time for the system to process through the transactions but you should see the option to faction change available now. Looking over your account specifically it does look like you were able to finish out your faction changes :)

I do apologize for any delays encountered and am happy to say that everything should be up to date. If anyone who initiated a Faction Change more than a day ago is still unable to select the option to customize their character, please let me know in this thread so it can be looked into.

Due to the infrequence of responses to this thread, I'm going to remove it from our list of stickies. Should you still have any lasting issues or experience any further difficulties, please do not hesitate to create a new thread within the Customer Service Forum so that we may assist you.

Thank you all once again for your patience and understanding.