#27 - Dec. 17, 2009, 11:54 p.m.
Q u o t e:
yes there is, but DONT bother saying this on the forums..all the dumb fanbois will swear it's all normal...Yes, because it's NORMAL to wait 2 weeks for a ticket to get answered...You think all these people are having issues with the patch? lol.
I can understand with your very limited view, Crimsonjoy, how you may believe so, but you'd be incorrect. It would be best not to spread misinformation when you do not have access to factual information. It also does not help to exaggerate wait times.
It is true, queue times are rather high at the moment, many of the issues caused during the first couple of days of 3.3 implementation are taking a little while to fully resolve which is impacting overall response times.
There has not been a significant increase in the number of compromised accounts received.
Q u o t e:
Anyway, I just found it interesting that there are apparently SO MANY account hacks just recently.
This forum in particular receives the majority of compromise reports/complaints/questions so depending on when you come here it may look like there has been a dramatic increase in the number of compromises. There truly haven't.
There has only been an increase in resolution times due to several factors. We are working to reduce all queue times and hope to have them back to normal as quickly as possible.
Although queue times fluctuate the current estimate for a resolution, from start to finish would be around 12 days.