Trial Restrictions 5 days after Upgrading

#0 - Dec. 4, 2009, 9:22 p.m.

I've spoken to Blizzard account management on the phone, through email and in game to a GM and I have yet to have my problem fixed.

I activated a new account with Recruit a Friend, bought the full version of the game on the Blizzard online store and upgraded the account successfully. I am aware that it may take up to 72 hours for the trial restrictions to be lifted from the account. After 72 hours the trial restrictions remain on the account, so I contacted account/billing over the phone and after 45 min of being on hold got through to a service representative. Speaking with him, he looked at the account and said I shouldn't have trial restrictions on the account still and that I should wait another day and contact him if the problem persists.

The next day I log in and I still can't use the mail system or trade. I emailed him back and used the in-game GM contact button. The GM was not able to speak with me while I was online, and left me a message that said I needed to contact account/billing to get the issue resolved and that it appeared to him/her that my account was still in Trial status.

Through account management I upgraded my account to Burning Crusade 10 day trial in an attempt to get the restrictions lifted from my account to no avail. The account/billing representative said he doesn't understand why the restrictions are still on my account and that he could try removing the BC trial as that was the only trial that is active on the account.

Account/Billing have not responded to my latest email and the phone support is unavailable at this time due to "High Volume". The support team is usually excellent at handling my problems, but I've been back and forth with the support to fix this problem for 3 days now and haven't seen any resolution. Is there anyone on this forums that can help me? It seems like my last option.

Jessicalu

#1 - Dec. 4, 2009, 10:03 p.m.

Hello Jervw,

The Technical Support Forum is only for issues that originate with your computer or connection, and this is more of an account-side issue.

I am going to move this thread to the Customer Support Forums, but in the meantime, you can try to login to a realm you have not been on before, create a new character, then log out and test again to see if that refreshes any of the trial settings.

Bheralrul

#13 - Dec. 5, 2009, 6:02 p.m.

Q u o t e:
Is anyone at blizzard looking at this problem? I haven't received any update on the status, can you guys not just make me a new account transfer the RAF over and put this character in it? I want to play the game but it's impossible to make gold enough to get a mount and/or train class skills without being able to trade, use the AH, whisper people to get into groups, etc.

Yesterday I spent another 1 hour and 20 min on hold to get in touch with account/billing and they said they were looking into the problem, but as of now it looks as if no progress was made.

I do apologize for any confusion, Jervw. While a post was made by our Tech friend to let you know the post was being moved here, that was not meant to imply that someone on the Customer Service forum was actively investigating the matter. This post has just been brought to my attention though, and I would like to help clarify :)

When an Electronic Upgrade happens for an account, either being purchased in Account Management or via the Online Store, there is a pending period where funds and the transaction need to be verified. This can normally take up to three days to complete. With the Black Friday sale that occurred we saw an increased volume in sales which all need to be verified. With this increased number of Electronic Upgrades comes an increased wait time. We are working to get all of those transactions properly verified and processed through at this time.

Once your transaction is finalized you will see all trial restrictions lifted, but at this time your account is still pending and, as such, the temporary restrictions on mail, auctions and the like will apply. I am sorry for the confusion or inconvenience that may have popped up from this matter. Keep an eye out as those transactions are still being processed and you will have restrictions lifted as quickly as possible.