WoW Crashes(?) When I change video settings

#1 - Feb. 24, 2011, 9 p.m.

So I want to play WoW in the windowed fullscreen mode, but if i change the setting and hit apply, the game vanishes. It no longer appears in the taskbar, nor in the applications tab of task manager. However, it still appears in the processes tab of task manager, and i can still hear the music playing. I ran the blizzard repair with no success and it reverted my resolution to 800x600. trying to change that results in the same problem. Any ideas?

Jessicalu

Support Forum Agent

#2 - Feb. 24, 2011, 9:13 p.m.

Go ahead and post your DXDIAG here so we can have some more info on your system.

To obtain the systems diagnostic files, follow the instructions below:

To obtain the DXDIAG file:

1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
2. Type in DXDIAG and press Enter or click 'OK', this will open the DirectX diagnostic tool.
3. Click on the 'Save All Information' Button (save this file to your Windows desktop and name it dxdiag).

Now copy and paste the information to this thread.

Jessicalu

Support Forum Agent

#4 - Feb. 24, 2011, 9:22 p.m.

02/24/2011 1:19 PMPosted by Ghrond
Card name: Mobile Intel(R) 4 Series Express Chipset Family

Your video card is not supported for the game and cannot run the graphics.

However you can try a few things to see if they allow it to function, such as updating your video drivers to the most current.

If that does not work, try the following:

If you can enter the game (on Windows Vista, right-click on the game icon and choose Run As Administrator), login on any character, and type the command on the following line into the chat for any character:

/console fixedFunction 1

If this works, you will receive no feedback. Exit the game and try again.

If you cannot enter the game, make sure the game is not running, and then download the following file onto your computer, into a place you can easily find it, such as your desktop: http://ftp.blizzard.com/pub/wow/other/RunOnce.wtf

Once saved, navigate to your World of Warcraft folder, and copy it inside the WTF folder. When you start the game again (on Windows Vista, right-click on the game icon and choose Run As Administrator), the file may disappear, but the game will accept the settings, and then should work normally.
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