#0 - Nov. 25, 2009, 10:58 p.m.
Anyone with same problem? i know i can go buy some time but im really hard for money atm :( This email looked like a nice gift from blizz....
7 day free game time does not work....
Anyone with same problem? i know i can go buy some time but im really hard for money atm :( This email looked like a nice gift from blizz....
#16 - Nov. 26, 2009, 12:36 a.m.
Q u o t e:
Its not that important ... kinda insulting to get invited to a party but you can never get in :(
This is of some concern to me, and I feel that it's important =). While Eilethalua is correct, and your best bet is probably contacting our Billing & Account Services staff directly, I profess to no small amount of curiosity regarding this issue.
Can you provide me with the name and realm of a character on the account you're attempting to apply this game time to?
#25 - Nov. 26, 2009, 1:36 a.m.
Q u o t e:
Name Sorage
Server Smolderthorn(lvl80)
thx for the replies
Thank you for the information all! I'll do some digging around and see what I can discover. Hopefully I'll have some additional information to impart!
Still, the best course of action for those affected by this issue is likely direct contact with our Billing & Account Services staff. You can reach them here:
- Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - [email protected]
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283
UPDATE:
Have you tried clearing the cookies and cache of your browser, or tried an entirely different web browser? That could be a contributing factor.
#27 - Nov. 26, 2009, 1:52 a.m.
Q u o t e:
I just got off the phone with a blizzard rep and he said if your account expired after October 15th than you are not eligible :(
Ah, that too is true.
To be eligible for 7 free days of play time, the account must meet the following criteria:
• The account must be in good standing (i.e. not locked or suspended).
• The account’s expiration time is prior to October 16, 2009.
• The account may not be a trial account.
In addition, only certain accounts are eligible, and attempts to apply the time to an ineligible account will be met with an error message.