Did battlenet ruin my account forever?

Q u o t e:
i tried to log into my battlenet account which i have not used yet i changed all my accounts over when the mandatory merge was required and all my accounts were inactive at the time.....now i have come back to try and open one but its asking me for a 6 digit authenticator code!?!? what is this crap i didnt get an email with a code or anything how am i suppose to guess this random 6 digit number! any help? did this happen to everyone? please? anything!

It appears that your account might have been compromised. In the interest of potentially recovering your account, your next best step would be to contact our Billing & Account Services staff telephonically (though please be aware of our holiday hours when you do so (http://forums.worldofwarcraft.com/thread.html?topicId=21333885575&sid=1).

Here's their contact information:

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - [email protected]

If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283

The following threads can help you secure your system and navigate the recovery and restoration process as well:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Blizzard Authenticator
http://us.blizzard.com/support/article.xml?articleId=24660
http://us.blizzard.com/store/search.xml?q=authenticator

Mobile Authenticator
http://us.blizzard.com/support/article.xml?articleId=26109

Q u o t e:
I would really believe the trojan, keylogger, phishing theories....if I hadn't worked in IT for the past 20 years and make a living removing infections from other people's computers. Hence the reason I only use Firefox or Opera on a Linux OS.

I find it much more plausible that there was a recent software update on their server that broke something....very similar to how some updates from Micro$oft often break drivers and such on the Windows OS.

If you've ever shared your account information with a friend or loved one, or logged in from a potentially infected PC, then your account could have been put at risk. Phishing attempts have grown very elaborate as well, so it would be understandable if such an attempt was successful as well.

Suffice to say that the issue did not arise on our end =/. Acknowledging that is the first and most necessary step in taking the appropriate measures to secure your account in the future.

Q u o t e:
At any rate, I got through to Billing finally, reclaimed the account....changed email addy's passwords, the works.....and now will cave in to the Authenticator (this thing so reminds me of the mafia selling insurance to small business owners...lmao). And yes, I know there is no 100% secure system....ever. You can not protect from that which is unknown or yet to be developed. I tell my clients that all the time.

I'm glad that you were able to recover your account!

You may not need to actually purchase an Authenticator if your mobile device and provider are compatible with the Mobile Authenticator. Have you examined that option?