Character accidentally deleted with heirlooms

#0 - Nov. 18, 2009, 5:14 p.m.

So I deleted one of my characters with heirloom stuff in the mail by accident. I know the name I used of the character but it was a while ago, I always assumed if mail wasn't taken out of the mailbox in 1 month it would be sent back. It's been about a month now and no heirloom gear has been sent back... So here's my question. If I file a ticket on my server on another character can I get the items back? Also I don't really NEED the item back, and I feel bad for bother GMs with this problem as it IS my fault for not posting this as soon as I made the mistake but it would be nice to not have to farm heroics again to get the badges...

Syndri

#1 - Nov. 18, 2009, 5:18 p.m.

Are you willing to provide me the name and realm of the character on which these heirloom items were resting? I can check to see if those items are still in a recoverable state. :)

Syndri

#3 - Nov. 18, 2009, 5:34 p.m.

Alright, it appears these items may have not been sent to your Death Knight, but to a character which is now no longer available in our databases. I attempted to return the mails to your rogue, but I am unable to confirm whether or not this was successful. Can I have you check your in-game mail at this time to see if the items could be returned (some gold should have been returned, as well)?

Syndri

#5 - Nov. 18, 2009, 5:51 p.m.

Alright. I'm going to try one more thing. I may not be able to get that heirloom item back to you, but I'm certainly going to try. :)

Syndri

#8 - Nov. 18, 2009, 5:57 p.m.

Ho-kay. Check again.

Syndri

#9 - Nov. 18, 2009, 6 p.m.

Q u o t e:
I highly recommend that you characters add each other to their friends list - instead of typing it all out and having a chance to misspell something, you can tab through the names.

Zelrios actually did send this item to a character on the same account; however, it looks like it was a level 1 that was then deleted. As level 1 deleted characters don't remain in our databases very long, if my suspicions are correct, the character was purged completely before the 30-day expiry date on the in-game mail.