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Authenticator Code

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Artraxis
#0 - Nov. 18, 2009, 12:59 p.m.
Blizzard Post
When I attempt to login to my account it says "Authenticator Code, enter the 6 digit code." I have not registered an authenticator device to my account and don't have any code to put in that box!
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Sirantus
#4 - Nov. 18, 2009, 5:25 p.m.
Blizzard Post
I'm sorry to hear that your account appears to have been compromised, Artraxis. As Kvasir has suggested, it would probably be a good idea to review the following sticky posts:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Once you are ready to recover access to your account, please contact the Billing and Account Services department so that we may look into removing the authenticator that was added.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283