Completely useless and terrible GM service

#0 - Nov. 18, 2009, 12:01 a.m.

As of late, the 3 day tickets I've waited&waited on have been completely useless. It seems, when you ask a direct question to a GM, they give you a completely irrelevant answer that has nothing to do with your question, and insist that they are right.

I submitted a ticket concerning an arena bug. My ticket was accurate, and the GM response had nothing to do with my concern. It was regarding a complete reset of MMR, for no absolute reason. I got a response telling me, personal ratings always reset! And my issue was not resolved.

I'm not making a post inquiring my issue in specific, just an example.

I've had other issues that have not been addressed, and my partner, ticketing the same subject was told by the GM he was lying, and trying to carry a low rated player, and didn't even TRY to address anything, only insisted we were wrong.

All I'm saying is, if your GMs are getting paid to solve issues, why are they ignoring what players are trying to report and shut them down, insisting that THEY are correct.

Better employees, and less useless ones, please.

Malkorix

#33 - Nov. 18, 2009, 2:55 a.m.

Q u o t e:
As of late, the 3 day tickets I've waited&waited on have been completely useless. It seems, when you ask a direct question to a GM, they give you a completely irrelevant answer that has nothing to do with your question, and insist that they are right.

I submitted a ticket concerning an arena bug. My ticket was accurate, and the GM response had nothing to do with my concern. It was regarding a complete reset of MMR, for no absolute reason. I got a response telling me, personal ratings always reset! And my issue was not resolved.

I'm not making a post inquiring my issue in specific, just an example.

I've had other issues that have not been addressed, and my partner, ticketing the same subject was told by the GM he was lying, and trying to carry a low rated player, and didn't even TRY to address anything, only insisted we were wrong.

All I'm saying is, if your GMs are getting paid to solve issues, why are they ignoring what players are trying to report and shut them down, insisting that THEY are correct.

Better employees, and less useless ones, please.

Actually, the Game Master was not referring to your personal rating. He was indeed referring to your Match Making Rating (MMR) when he provided the response. Additionally, if you are unsatisfied with a answer that you received via an offline in-game response, then you should have the option to acquire further assistance.

I digress however. There aren't any issues with MMR currently, and the behavior of MMR in the context of your new team is entirely appropriate - as the Game Master noted. I apologize if this comes as a shock or inconvenience to you though.

You can refer to the FAQ that was posted on our PvP Discussion forum here, and indeed, you may post in that forum if you have further questions:

http://forums.worldofwarcraft.com/thread.html?topicId=14910422788&sid=1

Malkorix

#38 - Nov. 18, 2009, 9:18 p.m.

Q u o t e:
This may be slightly offtopic.(sorta) lol but commenting on the 3day ticket part it does really suck. 3days ago my account was compermised right after i merged with battle.net my account was hacked and my 2 main characters were transferd off my account or deleated i have emaild every division of blizzard that can aparently help me with this subject as well as had for the past 2 days a gm ticket out there.. and still no word from anyone.. sucks lol i do so wish that the customer service was phonebased for these situations.. its so hard to explain things when ur frustrated to all hell... i have heard from many people that i wont be getting my chars back.. has anyone had this problem and succesfuly recoverd there chars?

anyway if it dosnt go well~
RIP
Linariara 80DK(stormscale)
Rahx 76WAR (Firetree)

I'm so sorry to hear that your account was compromised =(. Fortunately, while restoration isn't guaranteed, our staff are very frequently able to help restore an account after a compromise. You may want to review the following thread, as it sheds considerable light on the process:

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Malkorix

#40 - Nov. 20, 2009, 10:12 p.m.

Q u o t e:
I Just wanted to say the otherday my account was finaly Fully recoverd. it took maby about 3 1/2 days to compleat the recovery after i made my first contact with Blizz reps. I giv the gms and the account recovery team 2 thumbs up for there services..
Thank You~

I'm so delighted to hear it! It's truly gratifying that we can get help a fellow player recover from an account compromise and get back into the game!

Please don't forget to drop us a line at [email protected] if you'd like to offer any specific feedback regarding any of our representatives =).