Shaman shock cooldowns broken

Q u o t e:
On my 56 shaman i have glyph of shocking, which says it should make all my shock spells 1 sec cooldown......all my shock spells were never effected and still are 5 second cooldown. In addition i got the talent booming echoes 2/2 which lowers cooldown by 2 seconds on flame and frost shock....they are still 5 second cooldown with earth shock...i submit a ticket and gm tells me theres is no issue which it is obvious there is or devolpers dont know how to properly label glyphs/talents

Ah, I'm sorry if there was any misunderstanding regarding how that glyph functions, but perhaps I can help provide some clarity.

There are a couple of different cooldowns associated with player abilities. Perhaps the most obvious of these is the cooldown listed on an ability. For example, shocks typically have a cooldown of 6 seconds. When you use a shock spell, the 6 second cooldown on it is triggered, which will gray out your shock spells for the full 6 second duration. However, at the same time a shorter 1.5 second global cooldown is also triggered which prevents other abilities from being triggered during that shorter time period.

Haste Rating, as well as certain talents, glyphs, abilities and class features may reduce the Global Cooldown to a minimum of 1 second. There are also certain spells and abilities which are off the Global Cooldown entirely.

I hope that helps add some clarity? You can also often learn more on your respective class or role forum =).