#5 - Nov. 17, 2009, 7:04 a.m.
Q u o t e:
I stopped playing well over 1-2 months ago, get a message from a friend today saying he saw my DK alt logged in. I try to access the Account Management page, Authenticator has been placed on the account apparently. I changed the password but since i can't access my account at all, he's apparently still logged in doing god knows what.
Also, anyone know if GM's have banned people's accounts for stuff they've said on the forums? Cause if I have to perform some tedious process for an account I don't even use anymore I'd rather just have it banned then to go through the trouble of sending in a bunch of notarized forms. And before anyone starts, no I don't have a virus. Aside from not visiting WoW related sites I haven't changed any of my surfing habits, I've created the account god knows how long ago, never been hacked. Most likely the battle.net merge that screwed over several others, even though my account was already a battle.net account to begin with.
If an authenticator is on the account and YOU didn't do it, you've been compromised.
You need to start with a call to Billing on that.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time E-mail Support -
[email protected]
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on. While you don't think your security is in question, they got the information to do this somehow. Really two scenarios here.....you have a security breach - or you shared your information.
These two stickies should prove helpful.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1 You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6 Mobile Authenticator for Battle.net accounts
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109 I do wish you all the very best on a speedy recovery.
