#0 - Nov. 16, 2009, 3:49 p.m.
Q u o t e:
4.2 Report Unauthorized Transfers, Name Changes, and Re-Customizations
You may find that, in the course of an account compromise, one or more of your characters was transferred, re-customized, or provided with a paid name change. It is possible to dispute such changes to your character(s), though time is of the essence.
To dispute a character transfer, name change, or re-customization, please use one or all of the following web forms:
http://us.blizzard.com/support/chartransferwebform-us.xml
http://us.blizzard.com/support/charnamechangewebform-us.xml
http://us.blizzard.com/support/article.xml?tag=customizationform
Note: This form may be effective even in the case of Free Character Moves.
Regrettably, if a character was transferred, re-customized, or its name changed a substantial amount of time ago, then it may not be possible to return them to their original status.