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Authenticator Code?

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Nakida
#0 - Nov. 13, 2009, 6:32 p.m.
Blizzard Post
I did my battle net conversion a few days ago, if I am correct on November 8th, might not be though. The question I have is that now when I log in and enter the battle net information it will go the authenciator code, and that is supposed to be something specific for my account I think. I don't quite know where I would find that- unless it's the disk I installed, however I installed it from the blizzard site because of changing computers. So because of this- I do not know what to answer. Thanks!
Edit: The Blizzard Authenticator by the mobile device...is that required now?
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Sirantus
#2 - Nov. 13, 2009, 6:52 p.m.
Blizzard Post
An authenticator is an optional security device that a player may use to further secure their account. More information on this device is available on the following FAQ:

Blizzard Authenticator FAQ
http://us.blizzard.com/support/article.xml?articleId=24660

In this specific case, Nakida, it appears that an authenticator was added to the account you are currently posting from as of earlier today. If you were not the one who attached the authenticator to your account, then it appears that your account may have been compromised, and it would probably be best to contact the Billing and Account Services department at your earliest convenience.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Additionally, I encourage you to read through the followings sticky posts for more information regarding securing your account after a possible compromise:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1