Blizzard and Pet Store Purchase Concerns

#0 - Nov. 5, 2009, 6:59 p.m.

We are aware that many players are presently unable to complete Blizzard and Pet Store purchases and are looking into the matter at this time. Please know that this is a priority and that we hope to have all purchases processing as soon as possible.

As updates become available, we will provide them within this thread. Because of this, we ask that you please refrain from creating additional threads on this topic or posting within this one in non-constructive manner. We want to be able to communicate with you quickly and directly and so greatly appreciate your cooperation. :)

With that said, while your Customer Service Forum representatives will work to keep you as updated as possible herein, discussion regarding your payment type, the process, or any details which are specific to your account and purchase are best addressed by our Billing & Account Services department.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Thank you all for your patience and understanding.

Syndri

#1 - Nov. 5, 2009, 6:59 p.m.

Important note: Please be aware that if you are showing funds removed from your account following a failed transaction, it is likely that the funds are being held by your financial institution. Billing & Account Services has provided us with the following information regarding held funds:

Q u o t e:
Depending on your financial institution and the terms of your credit card, the authentication process may place a "funds held" for verification purposes. This is a temporary charge that will reverse itself automatically, generally within three to five business days. However, some financial institutions may hold the funds for up to 30 days, depending on their own policies. Please note that these charges are simply part of the verification system. Because of other circumstances beyond our control, these charges do not indicate whether a card will be accepted at the time of payment. In the event that the charges do not reverse in three to five business days (please allow for more time on holidays and weekends), please contact your bank and verify the charges in question. You may also want to inquire with your financial institution as to what their policy is on reversing "funds held" transactions.

Syndri

#8 - Nov. 5, 2009, 7:18 p.m.

Q u o t e:
so our last thread was locked to creat a new thread with the same goal? why?

Two reasons, WÃ¬lds:

1) The issues are actually different. For example, last evening, no purchases were processing. Now, only certain purchases are not completing.
2) The thread you're referencing consistently notes that "the issue" is resolved. While this is true—the issue reported last night is resolved—it may be confusing to people who have just tuned in. This new issue is not resolved and so it's best to create a new topic to address that.

And thank you, Moojerk. I'll be sure to amend the primary post to reflect the more global reach of this issue. :)

Syndri

#10 - Nov. 5, 2009, 7:20 p.m.

Q u o t e:
errrr PST not PDT I dont know your fandangle timezone speech.

Ah, yes. Acronyms are a bit wily. :)

PST stands for "Pacific Standard Time" (much like AEST) and PDT stands for "Pacific Daylight Time" (much like AEDT). Daylight savings just ended here in the States, so we've switched back to reporting in standard time. PST is observed on the west coast of North America, making it currently just a bit after 11am here in Irvine, California.

To reach our Billing offices by phone, though—even using our Australian number—you will need to call in during the times listed. For quick reference, PST is 8 hours behind GMT.

Good luck, Baalberith. And please let me know if you've any further questions.

Syndri

#15 - Nov. 5, 2009, 7:37 p.m.

Q u o t e:
alrighty fair enough, the issues did seem very alike though.

im just going out on a limb here, but i think its cause theres to much traffic goin on, in which case ill do like i said in the last thread and wait a while. good luck gettin all this sorted out

Thanks, WÃ¬lds. You've my sincere apologies for any confusion, though. :)

That said, you have provided some excellent advice: If you are unable to successfully submit your first transaction, please refrain from submitting multiple subsequent transactions within a short period of time, as this may cause several pending charges to stack. While we will not claim any money until a purchase is complete, we understand that having funds temporarily held can still cause some concern.

Orlyia

#36 - Nov. 6, 2009, 9:14 a.m.

Q u o t e:
Hi, I'm one of those that managed to get errors on the purchase 2 days ago. I have already written to Blizzard but no reply. I unfortunately tried a few times (More than 5 times) and all gotten charged to my Credit card. I believe as you said is held by the Credit Card Company. How can I fix this? I tried to call but it told me to wait for 10-15 mins on long distance call? Which in my opinion will get my phone bill more than what is charged and so what's the point? Please advice. Thank you.

We have 800 numbers for many areas of the World.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - Billing@Blizzard.com

If you are outside one of those areas, I might recommend a program that many say they've had good success with - Skype. I've seen rave reviews and reports of massive savings on phone bills using programs of that nature.

As to pending charges - if they are pendings, those drop off within a few days but the actual length of time funds are held is determined by your credit card company or bank.