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Account need to enter authenticator code

Forum Avatar
Loned
#0 - Nov. 13, 2009, 5:33 p.m.
Blizzard Post
realm : frostmourne Character name: loned

when i go home and want to play wow, it say that need to enter authentication code. i never bought one or use it. already emailed blizzard and no response till now :( why it can happening :(
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Sirantus
#4 - Nov. 13, 2009, 5:46 p.m.
Blizzard Post
I'm sorry to hear that your account appears to have been compromised, Loned. I encourage you to review the followings sticky posts for computer/account security suggestions, and for instructions on how to address the various issues you may encounter is the wake of a compromise.

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Additionally, please note that if you need to reset/secure the password for your account, you may do so via the followings link:

https://us.battle.net/account/support/login-support.xml

As you mentioned that this individual has added an authenticator to the account in question, it would probably be best to contact our Billing and Account Services department by phone at year earliest convenience.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283