Complaints are feedback, quit !@#$%ing

#1 - July 24, 2018, 11:35 a.m.

Like it or not every single one of those qq posts are from paying customers that have every bit as much right to expressing themselves on these boards as you do. They also have a right to give feedback in the form complaints as much as that $$/month allows them to.

Guess what, if the majority of the feedback is complaints about leveling being too slow well it means somethings wrong with it even if you the very obnoxious- er I mean vocal forum elitist minority don't like it.

Ythisens

Community Manager

#87 - July 24, 2018, 6:48 p.m.

07/24/2018 07:13 AMPosted by Kozz
07/24/2018 04:35 AMPosted by Psyløck
Like it or not every single one of those qq posts are from paying customers that have every bit as much right to expressing themselves on these boards as you do. They also have a right to give feedback in the form complaints as much as that $$/month allows them to.

Guess what, if the majority of the feedback is complaints about leveling being too slow well it means somethings wrong with it even if you the very obnoxious- er I mean vocal forum elitist minority don't like it.

Complaining isnt feedback. Feedback is constructive and calm. For instance. instead of a post like this:

Leveling now sucks!! i'ts too !@#$ing slow if I don't see a change I'm NOT COMING BACK BLIZZZARD WHY DO YOU SUCK SO MUCH RAAAAWWRRR" <---This is a useless tantrum

Try to do something like this:

"I don't like the current form of leveling. I think it's too slow and does not appropriately reward my time and effort. For instance, dungeon xp is too low currently and the daily bonus does not correlate with the effort put into the harder dungeon content, I think that a good solution to this would be to increase the dungeon bonus by 2x to make the content feel worthwhile" <----Feedback expresses a problem calmly, actually pinpoints the issue, and then offers a possible solution.

So I do understand your concern OP, but you're wrong. Feedback isnt just a complaint in the form of a tantrum, it's a calm complaint that is explicitly identified and then offered a solution.

I'm quoting this because it's a good reply and I couldn't have said it better.

Ythisens

Community Manager

#100 - July 24, 2018, 6:59 p.m.

07/24/2018 11:51 AMPosted by Blincc
I like the changes and think the game is moving in a great direction. Change is hard for people to handle; tears are usually the result.

I heard a quote once from a podcast that I religiously have listened to for years now where one of the hosts once said "Humans demand progress, but hate change". It's always stuck to me and its very true and can be applied to really anything.

Ythisens

Community Manager

#287 - July 24, 2018, 8:35 p.m.

07/24/2018 01:15 PMPosted by Angosia
The phrase I've used in most company meetings and 1 on 1s: "People like the idea of change. They hate the reality of what change means."

I've also noticed a secondary trend: Folks tend to like change as long as they're the ones advocating it and/or originating the idea of the change itself. When they are not the source of the change (or the idea behind it), they often dislike it.

It may be more nuanced than the podcast, but I think it would rather enhance the idea rather than replace it.

This is actually a better way to phrase it and I totally agree, you're right on that. The other basically is saying that all change is good, which it definitely isn't, that's not really the point of it. Thanks!