#1 - Feb. 4, 2016, 10:37 p.m.
Our art team is currently working on some updates to the way helmets are shown in the game, which will ultimately make them look a lot nicer on the high-definition models released with Warlords of Draenor. That work is still in progress, and as a result, head-slot items are in varying stages of work-in-progress. In order to keep things looking sensible – and avoid generating a whole lot of unnecessary bug reports – we’ve hidden that slot from displaying on all characters temporarily while our artists put their finishing touches on things.
Thanks for your patience!