Pet Store Purchase Not Going Through

Q u o t e:
Well, I went out and purchased a prepaid visa card today. The card has all the information needed to make a purchase in the blizzard store + the correct amount of money on it.

When trying to confirm purchase I get: "We are unable to process your transaction at this time.
If you continue to receive this error on subsequent attempts, please contact our Billing and Account Services Department at (800) 592-5499 for domestic callers and (949) 955-0283 for international callers. Our Blizzard Store FAQ may also be of assistance."

Any clue as to whats going on? Would rather not have to call.

The reasons for a transaction to not process through can vary from situation to situation. If you are receiving the "unable to process transaction" message, clearing your cookies and temporary files, or trying from another web browser may resolve the issue. If the transaction is still unable to process you can contact the Billing & Account Services team to attempt the transaction over the phone. The full contact information is noted below.

While a representative can attempt the transaction, we are unable to force the transaction to finalize. If the charge is declined or not able to process with a financial institution with the representative, the best alternative to make the purchase would be with a different form of payment. You may also wish to contact your financial institution to confirm their are no temporary blocks or other issues with processing payments.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Please note that when an order is placed at the Blizzard Online Store, the funds are held by the bank or credit card company until our system performs its End of Day procedures. Depending on your financial institution, you may see pending charges for the amount of the transaction even if it was unable to finalize, but we would not be collecting those funds.

There have been issues with payments processing and web browsers not properly transferring information in order for transactions to complete. We are also aware of an issue with our store which has recently occurred that is not enabling people to finish their purchases of pets in our store.

We are working to resolve this issue as quickly as possible so people can once again purchase the pets. As more information becomes available we will pass it on to you. I thank you very much for your patience while we work to have this resolved.

Q u o t e:


Thank you very much ^_^ would be nice to have a sticky so we don't have to make posts over and voer again...and too keep us informed on the progress ^_^

Done. :)

http://forums.worldofwarcraft.com/thread.html?topicId=20860799262&sid=1

Q u o t e:
i clicked it like 30x cause im an idiot, but the fact is i do not want to get charged 600 dollars for a bug.

How do we know for sure if this will be resolved, like what happens if it charges?

You will not be charged, Tyrandus, as previously explained pending charges will return to the account within 3-5 business days depending on t he banking establishment.

Q u o t e:
i feel stupid for attempting to re-purchase the panda twice thinking it was some sort of glitch but as it turns out, looking at my upcoming billing statments ive been charged on both attempts already-hoping blizz will let me spend the money on my 2nd attempt to buy the KT pet instead.

I feel that I am repeating this endlessly. :)

Q u o t e:
As for the pending charges: When an order is placed at the Blizzard Online Store, the funds are held by the bank or credit card company until our system performs its End of Day procedures. The pending funds being held are taken from your available credit and will show as a transaction; however, these funds will NOT be transferred from your account until our End of Day procedures are done. During the End of Day procedure the system will then process the credit card order and transfer the funds from the bank or credit card company to us.

If, for any reason, the order cannot be processed correctly (i.e.. billing address verification failure, cancelled order), the request for these funds will NOT be made when the system does the End of Day procedures. The held funds may still appear as a transaction on your bank or credit card statement until your bank or credit card company reverts the funds back to your account. The amount of time the funds will be on hold is based on your financial institutions policies for pending charges.

In short, Churbo, you have not been charged. If the transaction did not go through (i.e. you have not received what you ordered) you were not charged. Those pending charges will return to the account in 3-5 business days.

Q u o t e:

PS: when it DOES work properly-do they send the code to your battlenet email addy???-thanks

Yes.

Multiple tries can not only put multiple pending charges against your available credit/balances, it can also sometimes throw a security flag and block the number for awhile.

Please don't keep retrying that, it probably won't help after a certain point. There was an issue earlier, but if you've tried ONCE after that, giving our Billing Department a call - or trying in about 24 hours is probably the best course.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283