Vanilla mastercard gift card wont work

When a prepaid card is being used our system is not always able to verify the contact information the financial institution may have on file. This could happen for a number of reasons, like the information not being available for merchants. It is because of address verification issues like these that pre-paid credit cards and "virtual" credit cards can not be guaranteed to work with our system.

If you would like, you could call the Billing & Account Services department directly to attempt the transaction over the phone. A representative can verify your account and attempt to process the payment on our end to see if it will go through. There is no guarantee a Billing representative can make your card work and the other alternatives I could think of would be using that card to purchase a Gamecard in store or seeing if you could use that card with PayPal, since that is an accepted alternative payment method at this time.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283