Ineligible Character For Race Change

I have reviewed the account, Mysery, and it appears as though both attempts were canceled. If the issue at hand is a result of the credit card not being accepted, you may wish to try another credit card, or contact the financial institution directly. Alternatively, you can contact Billing and Account Services. We may be able to process the transaction over the phone.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
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• All other international players should call: (949) 955-0283

It appears as though there was an issue with the method of payment used, Benjy. Are you able to view the Character Race Change Transactions Page? This page will give you the option to update the payment method or cancel the Race Change if necessary.

https://www.worldofwarcraft.com/account/race-change-transactions.html