Internal Auction Error - Multiple Realms

#0 - Oct. 24, 2009, 3:21 p.m.
Blizzard Post
Your restart this morning killed our auction house on gilneas. Getting 'internal auction error'
#3 - Oct. 24, 2009, 3:31 p.m.
Blizzard Post
Q u o t e:
I've seen that happen often after a server restart. After a few minutes, it works again. Just give it some time.


This is correct. The Auction House and Mail services are typically the last systems to come online following a restart. You may want to wait a few minutes and then try once more, Anei.
#10 - Oct. 24, 2009, 4:14 p.m.
Blizzard Post
We are currently investigating Auction House issues across multiple realms. The appropriate parties have been notified, and we are awaiting additional information.

I apologize for any inconvenience and will gladly provide more information within this thread as it becomes available.
#13 - Oct. 24, 2009, 4:39 p.m.
Blizzard Post
We are currently in the process of initiating rolling restarts once more. Following the restart process, we expect to see each auction house available for use. Please let us know if you experience any similar issues after your realms have become available.
#26 - Oct. 24, 2009, 6 p.m.
Blizzard Post
Thank you all for the reports. I've notified our Realm Technicians once again, and I'm currently awaiting additional information.
#59 - Oct. 24, 2009, 6:36 p.m.
Blizzard Post
Please refrain from posting everything in caps, Sycopath. I can honestly say that our technicians are currently reviewing this issue and hope to make the Auction House available on all realms as soon as possible. Now may be a good time to step away from the Auction House for an hour or two -- I'll be sure to post as soon as all auction houses are online.
#66 - Oct. 24, 2009, 6:38 p.m.
Blizzard Post
Q u o t e:
We won't lose out auctions will we? All our items will still be up for auction right?

I do not anticipate any losses whatsoever, Sernunnun. Auctions which were on their final leg may expire normally, but no other changes should occur.
#67 - Oct. 24, 2009, 6:40 p.m.
Blizzard Post
Q u o t e:

i'll meet ya halfway....i understad what you say....but why start working on a quest when u will just restart realm over AH issue???....and again i ask why do I pay to test code?

I do not believe that a restart will be necessary, Sycopath. As you can see, players are reporting that the auction houses are coming back online sporadically since the rolling restarts have been completed. I expect each auction house to be brought back online in a similar fashion.
#153 - Oct. 24, 2009, 8:38 p.m.
Blizzard Post
As previously stated, Sycopath, there are no current plans to restart the realms to address this issue; we believe this issue will be resolved without need for a restart. Furthermore, I welcome you to step away from the auction house and go about your gameplay as you see fit. Your repeated reports of the auction house being unavailable are not necessary. We know that the auction house on Sen'jin (and many other realms) is currently inaccessible, and we hope to make each auction house available as soon as possible.
#156 - Oct. 24, 2009, 8:46 p.m.
Blizzard Post
After speaking with the appropriate parties regarding this issue, they've notified me that not all items may be visible immediately after the auction houses are brought back online. With time, these items will begin appearing on the auction house once more. We do not anticipate any item losses whatsoever.
#191 - Oct. 24, 2009, 10:30 p.m.
Blizzard Post
You have our apologies for any concern this issue has caused, but as previously stated, we do not anticipate any item losses as a result of this issue.
#463 - Oct. 25, 2009, 2:46 p.m.
Blizzard Post
Rolling restarts are now coming to a close. If your realm has been restarted, but you continue to experience auction house difficulties, please join us in the following discussion for tracking purposes:

http://forums.worldofwarcraft.com/thread.html?topicId=20677329645&sid=1

Thank you for your patience.