Character locked after cancelled Race Change

#0 - Oct. 31, 2009, 9:30 p.m.

My toon Brostorm, 80 shaman on the server Black Dragonflight, is locked out after I cancelled a pending race change. I would like him unlocked please. When I try to log into him I get blocked by something along the lines of - "You cannot log in until the character update process you recently initiated is complete."

Aredek

#1 - Oct. 31, 2009, 9:40 p.m.

I encourage you to contact our Billing Department during normal business hours regarding this issue, Ezh. They'll gladly work with you to resolve this issue.

Aredek

#3 - Oct. 31, 2009, 9:52 p.m.

Q u o t e:
Will completing the Race Change unlock my character?

It may, but it is likely that you will be unable to reinitiate the Race Change as a result of the same issue. Before you try to complete the transaction once more, can you tell me what information is stated on the Race Change transaction page (https://www.worldofwarcraft.com/account/race-change-transactions.html)?

Thanks.

Aredek

#5 - Oct. 31, 2009, 10:02 p.m.

Q u o t e:
It says - "You have no Race Change Transactions"

It is as I thought. Unfortunately, you will need to enlist the help of our Billing Department, Ezh.

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