WoW Account Admin

So my main account was hacked and then banned 5 hours later on Sunday. I emailed WoW Account Admin immediately on Sunday when it happened explaining to them the situation. It is now Thursday, 4 days later, and I have yet to hear anything from them.

1. Does this department operate 24 hours a day?

2. Why does it take so long to determine whether or not an account was compromised and then re-open it? If my mobile phone was cloned/hacked and I called AT&T Wireless customer service, I would be dealt with immediately.

3. Has anyone ever filed a complaint with the Better Business Bureau against Blizzard for such horrible customer service? I looked at their standing with the BBB (http://www.la.bbb.org/Business-Report/Blizzard-Entertainment-13050668) and they have a grade of B.

4. When it is determined that my account was indeed compromised, they will reopen it. Then I'll probably have to wait another week or so to receive all my items that were taken. During this time, I will not be able to play (no gold to buy gear, no gear to complete quests to make gold.. Catch 22). Will Billing reimburse me for the many many days I have not been able to play?

5. Will the unbanned account still have a mark against it? Or will *all* flags be removed off the account?

6. Are the Account Admin guys the kind of people you don't want to talk to at the water cooler in the break room? They're probably officed in the basement, huh?

I'm trying to be patient, but it's becoming more and more difficult. I have received no status updates. I'm missing the entire Halloween event and *this* account runs out of time today. Plus today is my 30th birthday and I'm kind of depressed about not being in my 20s anymore (personal issue, I know). Please throw me a bone somehow!