Account Management Error - Day 4 - Unresolved

#0 - Nov. 6, 2009, 2:36 a.m.

I'm logged in game and it says that my play time expires in 20 minutes.

I set up my Paypal for 1 month recurring months ago and I don't know why it didn't take it out of my account.

So I ran out and got a Game Card, and now when I try to log into Account Management, I'm getting a murloc saying An error has occurred.

This has been happening all day.

I tried clearing cookies and going into a different browser.

I tried 5 different computers (the joys of working in a computer center).

Someone PLEASE help, I don't want to get kicked off of the game because I can't get into Account Management to add my card or figure out what on earth happened to my Paypal!

EDIT: I editted my title because this is still an immediate concern. This is happening to many players and not just me.

Other threads where users are having the same issue:

http://forums.worldofwarcraft.com/thread.html?topicId=20677776421&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=20677866284&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=20677866644&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=20677866815&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=20677776821&sid=1

http://forums.worldofwarcraft.com/thread.html?topicId=20677236905&sid=1

Orlyia

#9 - Nov. 6, 2009, 7:39 a.m.

Q u o t e:
I have no idea.

I got a message that my time was about to expire, I called Billing since Account Management keeps giving me an error, and then they added my time card.

A few hours, I'm still in game, and now I'm getting the "Your play time will expire in 30 minutes" message again.

I called up my boyfriend, and asked him to login under Account Management and he's getting the error. However, when he logs in under his own credentials, he can get in just fine.

Which leads me to believe that it's a problem with the account. Not the browser, not the cookies, but the account.

Have you actually tried logging all the way out and back in since the update?

Accounts don't always registered updates/changes until they are freshly logged back into.

Malkorix

#28 - Nov. 6, 2009, 8:26 p.m.

Q u o t e:

I'm glad it worked for you! I just tried the steps above in FireFox, Chrome, and Internet Explorer and I'm still greeted by the Murloc of Doom. =(

Doom? He's really very nice once you get to know him (and get past the salmony odor) - he just has the unfortunate job of delivering bad news =(.

Fortunately, we are aware of this situation, and our staff are currently investigating. Unfortunately, an effective work around hasn't yet been determined, so, if you are concerned that your subscription is about to run out, or require other assistance, our Billing & Account Services staff may be able to help directly via telephone.

You can contact them here:

Billing & Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

[email protected]