#1 - Nov. 4, 2009, 8:20 p.m.
Pet Store FAQ
Q: Why are you introducing this service?
A: The Pet Store provides a new way for players to obtain unique companion pets outside of the game, which is something that has been requested by many players who enjoy World of Warcraft's non-combat companions.
Q: Will more companions be available for purchase in the future?
A: We plan to add more pets to the Pet Store in the near future. Keep an eye on the official World of Warcraft website and the online Blizzard Store for details.
Q: Where can I go to purchase these pets?
A: You can purchase these in-game companions by visiting this link or heading to the online Blizzard Store (
http://shop.blizzard.com), where you’ll find the Pet Store pets under the Collectibles tab.
Q: Will I be able to acquire these Pet Store pets by questing, through holidays, on in-game vendors, or by any other in-game methods?
A: No. Pets purchasable through the Pet Store will not be obtainable through quests or other in-game means -- they’re only available through the online Blizzard Store.
Q: How do I redeem a Pet Store pet once it’s been purchased from the Blizzard Store?
A: After you purchase the pet, you’ll receive a code that can then be redeemed on any World of Warcraft account via Battle.net Account Management. You don’t need to redeem the code on the same Battle.net account that made the initial purchase, so feel free to send the code to a friend as a gift!
Once you've received your item redemption code, complete the following steps to redeem your new pet:
1) Close any open game clients.
2) Visit your Battle.net Account Management page (https://us.battle.net/account/management/index.xml?) and click on the "Item Redemption" option.
3) Enter the item redemption code in the field provided, and then hit "Redeem Code."
4) You will then be asked to select the license (or account) on which you wish to apply the code. Please make sure that you select a World of Warcraft account.
5) Once you've completed your selection, hit "Redeem Code" again and you're done! Your pet will be sent to all characters (via in-game mail) on the select World of Warcraft account.
If a pet is designated as a gift during your purchase, you will be asked to provide an email address to which the redemption code can be sent. If the pet is not designated as a gift, the redemption code will be sent to the email address registered to the purchasing Battle.net account.
**Please Note**: If a character transfers off the account on which the pet is bound, the pet will be lost.
Q: Will these pets count toward pet-related achievements?
A: These Pet Store pets will count toward the total number of pets a character has for achievements like Plethora of Pets or Lil’ Game Hunter.
Q: Will these pets help me in combat?
A: No, these pets are strictly cosmetic. They have some fun animations and sound effects, but they will not help you in PvP or PvE.
Q: What characters will receive the Pet Store pet that I purchase?
A: Once you redeem your code on an individual World of Warcraft account, every character on the account will receive the pet in their in-game mailbox (including any characters you create in the future). If you wish to purchase the pet for multiple different World of Warcraft accounts merged with the same Battle.net account, you will need to buy a separate pet for each World of Warcraft account individually.
Q: How long will these Pet Store pets be available?
A: We do not currently have any plans to remove these pets from the Pet Store. The Blizzard Store purchasing page will provide information on any changes to availability.
Q: In what regions are these pets available?
A: The Pet Store pets are available only to players on realms located in North America, Europe, and Korea. A Battle.net account is required in order to redeem the pet.
Q: Does this mean you'll be introducing more services like this in the future? Will you be introducing the ability to buy epic weapons/etc. in the future, for example?
A: As with the pets, mounts, and other items players can obtain through Loot cards from the World of Warcraft Trading Card Game, Pet Store pets are purely cosmetic and just for fun. Like other paid services we offer, such as Paid Name Changes, Race Changes, and Character Re-Customizations, the Pet Store service is entirely optional and intended to provide players another means to enjoy World of Warcraft in a way that isn't detrimental to the game and that doesn't detract from the gameplay experience for players who choose not to use the service.
Charity Pet FAQ
Q: What charity will I be supporting when I purchase the Pandaren Monk pet?
A: Donations from every sale of the Pandaren Monk pet through December 31, 2009, will be given to the Make-A-Wish Foundation. To find out more about this charity, please visit
http://www.wish.org.
Q: How much of every Pandaren Monk pet sale will go to charity?
A: For each Pandaren Monk sale, we’ll donate 50% of the $10 purchase price to the Make-A-Wish Foundation. For more information on this charity, visit
http://www.wish.org.
Q: How long will you be making this donation?
A: We will continue to make a donation for each Pandaren Monk pet purchased until December 31, 2009 at 11:59 p.m. PDT.
Q: Will the pet still be available for purchase after the donation period is over?
A: Yes, you will still be able to purchase the pet after December 31, and we do not currently have any plans to remove this pet from the Pet Store. The Blizzard Store purchasing page will provide information on any changes to availability.
