Disconnection Issues - Faction Change

#0 - Oct. 24, 2009, 4:08 p.m.
Blizzard Post
We are currently investigating an issue causing characters who have recently changed faction to not be able to enter the game. We apologize for the inconvenience this may cause and are working to correct this as soon as possible.

As more information becomes available, more information will be provided here. Please keep all related discussion of this issue isolated within this thread to ensure information can be more easily disseminated to all affected players.
#12 - Oct. 24, 2009, 4:28 p.m.
Blizzard Post
Q u o t e:
Since you guys are now working on it, should I close my ticket or should I keep waiting on it?

Game Masters will be unable to assist with this login issue, Moritura. Accordingly, I encourage you to close your petition. We'll be sure to let you know if any further actions are required on your part; however, I fully expect this issue to be resolved by our technicians.

Q u o t e:

Is the faction change the reason I've been DC'ing all week?? i have been able to play but i get random 132 errors. and now I'm stuck at the load screen with everyone else.

No. The disconnection issue noted in the original post began following the rolling restarts that took place on your realms. Any disconnections prior to this issue appear to be completely unrelated. If you are receiving the 132 error, I encourage you to follow the troubleshooting steps found upon the following support article:

#15 - Oct. 24, 2009, 4:31 p.m.
Blizzard Post
Remember, this issue should only affect characters which have changed factions recently. You are all welcome to play on your various other characters as we look to resolve this issue as quickly as possible.

Also, please note that we are performing a second batch of rolling restarts. Following these restarts, each affected character should be able to log in once more. Please rest assured, we will continue to monitor this issue throughout the day. If you experience any further difficulties following the restart, please feel free to share your observations here so that the information can be relayed to the appropriate parties.
#22 - Oct. 24, 2009, 4:41 p.m.
Blizzard Post
The restart process is staggered; however, the first few realms should have already begun their 15 minute countdowns.
#39 - Oct. 24, 2009, 5:19 p.m.
Blizzard Post
Rolling restarts are still underway. I encourage each of you to remain patient and continue to check back as we continue to restart each realm.
#50 - Oct. 24, 2009, 5:43 p.m.
Blizzard Post
Q u o t e:
servers are down and backup but I can't seem to get past the loading screen

Please remember that several players are attempting to log into each realm as it comes back online. As a result, the login process may be slightly delayed. If you wait just a few minutes after the realm has been brought back online, you'll find that the login process much smoother.
#56 - Oct. 24, 2009, 6:10 p.m.
Blizzard Post
Q u o t e:
Great, now our server has been restarted, and I can no longer log in to ANY character.

When the character enters the world, it says "Unknown" all around and then disconnects me.

Salvini still doesn't make it that far, as he's disconnected prior to getting into the game world.

The issues you are experienced appear to be different from the main issue discussed in this thread, Salvini. Especially considering you began experiencing this issue prior to this morning's rolling restarts. I encourage you to follow the troubleshooting steps found here:


Should the issue/s persist, please contact our Technical Support department using one of the following methods:

Technical Support
#57 - Oct. 24, 2009, 6:16 p.m.
Blizzard Post
At this time, all North American realms have been restarted. If you are unable to log into your faction changed character, please let me know at your earliest convenience.
#60 - Oct. 24, 2009, 6:33 p.m.
Blizzard Post
Q u o t e:

From the start of the issue to now I have been not only unable to log into my faction transferred toon but, unable to log into the game at all. It says "Connecting" for a bit then the log in screen freezes up and jumped around after that it just comes up and says i've been disconnected without ever being connected.

Help Pl0x :)

You may want to try the following troubleshooting steps, Konasta: