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Billing error : Unspecified Error

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Íllustrious
#0 - Nov. 4, 2009, 1:30 p.m.
Blizzard Post
Hi, my friend's account has been experiencing problem setting up subscription for his account.

After he finish filling up the Visa card number, and click "finish", then he got an message.

An error has occurred on this page Unspecified error

This is getting on his nerves as he is unable to setup subscription and unable to play WoW.

PS: He also tried with another Mastercard and gets the same error back.

PLEASE HELP ASAP!!
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Orlyia
#3 - Nov. 4, 2009, 1:43 p.m.
Blizzard Post
There are a great many things that can cause an error when using a Credit Card on the Internet, Íllustrious.

Giving our Billing Department a call may be the most expedient way to get those questions answered.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283

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Orlyia
#6 - Nov. 4, 2009, 1:51 p.m.
Blizzard Post
Q u o t e:
Isn't there any other things that can be done? If what is done is only suggesting us to call blizzard, then what is the use of having a forum.

Please tell me if i can do anything without calling them thanks.


I'm afraid that the Game Master Staff has precious little access to anything Billing related, Íllustrious.

We deal mainly with in-game issues here.

There is a distinct possibility that every try at this is creating a pending charge with the credit card company and reducing the available balance on the card. It's not something I'd recommend doing repeatedly.

Those are temporary charges put on by the credit card company, but they still take a few days to clear and usually reduce your available balance.

Billing should have more definitive answers and/or recommendations for this situation.
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Orlyia
#9 - Nov. 4, 2009, 1:56 p.m.
Blizzard Post
Q u o t e:
Ok then, i tired the phone number for Singapore users and it is not working


They aren't open for about another 2 hours, Íllustrious. That's based on Pacific Time.
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Orlyia
#11 - Nov. 4, 2009, 2 p.m.
Blizzard Post
Q u o t e:
The number i dialed is invalid, i hope that's due to the fact that they are closed right now but it doesn't sounds like it.


I've heard that reported by players in Singapore on occasion. Are you using a landline? If you are trying to use a cell it may not work at all.

A program that many of our international players have reported good success with is Skype. Maybe something you would want to look into.