#0 - Oct. 12, 2009, 10:14 a.m.
All my characters have been stripped of all their gear and my hunter has disappeared. God knows where to. I have emailed billing and will phone them at the lovely time of 1am (gogo Australia!) to get this rectified.
What I would like to bring to your attention is that at no stage did I recieve emails asking for confirmation of email address change, password change or merging with a bnet account. All I recieved was an email saying my password had been successfully changed.
Now I know for a fact this is not possible for a normal player to do, since when I last changed my password it required me clicking a link from my email to verify that I was the correct person attempting to.
Now, you may say, ah! maybe they keylogged you and just deleted the emails as they went. That would be all fine and dandy except the email address is a gmail account and the activity log shows that it hadn't been logged into for 2 days prior to this and until 12 hours after it had been compromised. One of the emails I sent billing clearly shows the activity log of the account with the email from account support saying my email was successfully changed.
So this leads to the ugly truth that the account hackers have abilities to manipulate accounts in ways the players don't. I want my account fixed asap and since it was a collapse of you security process that allowed it to happen I expect it to be done quickly.
