Chargeback Warning

#0 - Oct. 12, 2009, 6 p.m.
Blizzard Post
Recently, I conducted a paid character transfer for character on my other account (which is currently inactive.) After reaching the destination server, Warsong, I discovered that there were many Portuguese speakers, and that it was extremely difficult for me to play.

Almost immediately, I sent Blizzard an e-mail regarding a redirection to another server. I received an e-mail back stating that I would need to call and such.

So, I instead just unsubscribed, but now about a month later I receive an e-mail regarding a "Chargeback Warning."

The e-mail is as follows:


"Greetings,

This email is being sent to you because there has been a chargeback filed for the World of Warcraft account; ********** in the amount of $25.00. What this means a payment linked to the afore mentioned account has been disputed with the financial institution.

You are receiving this email because upon further review of the transaction by the financial institution it has been deemed that the charge was valid.

Please remember that the account can be canceled at any time during the subscription simply by going to the Account Management section of the website (www.worldofwarcraft.com). Furthermore if you do not wish to be billed the account needs to be canceled prior to the next scheduled billing date displayed on your account management page.

The recurring subscription on the account has been disabled to prevent further charges. Once the current paid time has expired new payment information will need to be added to continue playing World of Warcraft with this account.

If you have any additional questions or concerns, please call our Billing and Account Services Department at your earliest convenience. Billing representatives are on hand to take your call Monday through Friday between 8am and 8pm Pacific Time at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378.

Thank you for your time.

Regards,

Blizzard Billing & Account Services
http://www.blizzard.com/support/wowbilling/"

Is this a follow-up to the investigation that I assume had ended? And does the charge being "valid"
mean that the $25 dollars was charged?

Thank you in advance.
#25 - Oct. 12, 2009, 7:27 p.m.
Blizzard Post
As the email that you received states that the financial institution has found the charge to be valid, the funds should have already been collected for this service.

I have been unable to locate any additional information regarding this exact case, Pathora, as it does not appear that you are currently posting from the account that this character transfer originally took place on. However, if you have any further questions regarding this matter, then please feel free to contact the Billing and Account Services department at your earliest convenience.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283