Looking for Dungeon Queues...

#1 - Feb. 3, 2011, 5:07 p.m.

I work in manufacturing. We take great pains to design our product to be so easy that an idiot can figure it out. We made descriptive labels, we make user instruction booklets, etc that explain exactly how to use it.

Sometimes, despite our best effort, the customers just don't get it. They can't figure out how to use it or it just doesn't work.

Now, were I Blizzard, I would go to my 11 million paying customers and say "Sorry, that's the way it is. Suck it up."

Fortunately, we are not Blizzard. If something doesn't work for the vast majority of people, then we go back to the drawing board and figure out another solution that may work better. We don't simply say "Sorry, customer. We made it idiot proof and it's not our fault you don't know how to use it."

The LFD tool is currently unacceptable with 45 minute queue times. Saying "more people need to play tanks" is not a solution. I don't know what the solution is, but it's Blizzards JOB to come up with some kind of solution, not just say "Sorry, customer, suck it up!"

TLDR: Blizzard needs to fix the long wait times on LFD and not just say "play a tank if you don't like it!"

*edited the title to something more indicative of the topic.- Nethaera

Crazyterran

#2 - Feb. 3, 2011, 5:09 p.m.

Except the LFD tool is entirely up to who queues as what, and isn't really controlled by Blizzard at all.

And it's still faster than it used to be to find tanks/a group for a heroic.

Nethaera

Community Manager

#49 - Feb. 3, 2011, 5:25 p.m.

There's a false perception that we don't want to change things or iterate on things regularly. This is not true. We are always looking at ways to improve the game and the systems within it. Finding the right solution though doesn't always happen as quickly as some would like, and when trying to account for human nature, things get a bit more difficult to predict. We can only provide the tools, see how things go, iterate on them, and see if things improve for you. But, these things take time and there's an awful lot of differing opinions out there.

No one is saying, "This is it, take it or leave it", we're simply saying, "This is our intention. Here's how we designed this to work/play out. Try it out and let us know how it goes."

We're still going to keep pushing to do better, to make things as balanced as possible, and to provide an epic and entertaining gaming experience. We just won't be able to do it overnight.

The Looking For Dungeon queue times are understood to be of issue for some people. If/when we find a better way to get you in to a dungeon quicker, we'll let you know.