Title Issues, 6 Weeks and Counting

Q u o t e:
Issue #1 - Inactives were improperly factored out of the ladder, resulting in dozens of people (including myself) getting duelist instead of gladiator.

As I stated before, Fauxyo, you did not qualify for Gladiator. You were given the title that you did qualify for. The information has been looked into repeatedly and the same results were found each time. I'm sorry, Fauxyo, but the Game Master department is simply unable to assist you.

This issue has not been ignored, you simply do not like the answer that you have been given. The lists that we have been provided show that although you were close to the title, you did not qualify for it. That is the only answer that we will be able to give you. I'm sorry.

Q u o t e:


Issue #2 - People who lost their titles due to server / faction changing have (for the most part) not received their titles back (according to posts on both the PvP forums as well as AJ).

Many people who transferred between the first and second calculations have now been provided with the title that they qualified for. The exception would be if they transferred or faction changed after their information was gathered.

If you transferred after the first calculation and then transferred again after the second one you'll likely need to submit an in-game petition so your information can be forwarded to the appropriate parties. We continue to work to get those players the titles they qualified for but they need to not transfer once the information is sent up. :)

Q u o t e:

I really don't mind if I missed gladiator by a few points, but I would like to know if the issue has been resolved.

The issue has been resolved. That is all I can really say, Grandpajoe, you did miss Gladiator by a few ranks but from everything that I've seen the current calculations are correct.

Q u o t e:

Edit: if you read post #23 and understand what it's talking about you'll realize that the fix was never implemented (assuming the information given by that GM was indeed accurate).

The response in question was directed towards your 5v5 team, not your 2v2 team. You missed Gladiator by a greater margin on your 2v2 team.

Q u o t e:

I appreciate your response, Vrakthris, and I hope you don't take this personally, I don't mean to be disrespectful. But you've made it clear in the previous thread about this issue that you do not have the ncessary information available to you to make a competent statement about these issues, nor do you even completely understand them.

I don't have a full list of which teams were included, I have a list of winners. I also have, from your previous posts from the other day, looked into the teams that you listed there. Those teams were not part of the calculations. I have a fairly good understanding of how this works, Fauxy, but much of the information you are requesting, I am simply not permitted to share.

I will be unable to forward this to Nethaera, Game Masters are not liaisons to Development nor are we liaisons to Community. If you wish to provide feedback regarding Nethaera you are welcome to write to [email protected].

Q u o t e:
BUMP!!!! i still don't have my title and this is ridiculos now

For what team, Varoman? I don't show that you qualified for a title.

Fauxyo, honestly I am not going to be able to discuss the math with you. I am not absolutely certain if inactive teams would factor out on the in-game ranking display or not.

During our discussions I have looked at several players who were in front of you and qualified for the Gladiator title, each of those were on active teams at the end of the season. They qualified for the rank and title they received.

I will be unable to provide you with any further information, I'm sorry.

Q u o t e:
All evidence suggests that inactives are indeed factored out of in-game rankings, but it would definitely help to know for sure. I'm sure you could find out from your superior, or at least ask them to find out for you. Could you find out?

My superior would be able to discuss policy issues but they aren't involved in Arena calculations Fauxyo, so it is unlikely they have any additional information. This is addressed by our Developers. This is why Neth has been providing updates because Community are the liaisons with Dev.

I'll inquire but I may not get a response.

Q u o t e:
Honestly you have to be brain-dead to work for Blizzard. How can a company with so much revenue be so blatantly retarded?

I'm a little confused, Enjoy, did you actually want my help? Do you think, in your infinite wisdom, that calling people that you are requesting assistance from names will actually help?

Q u o t e:
It seems to be the only thing that has gotten me a reply in 5 weeks of asking.

No, that would not be the reason, Enjoy, I was actually going over this thread and was looking into your post claiming that you had not received your title after transfer before I saw your second post.

Q u o t e:

So yes. Now what are you going to do to help me about this issue?

I had already forwarded your information for review, Enjoy. You'll want to avoid transferring or using the Faction Change service until your issue is resolved.

Q u o t e:
How do we get someone who has the correct information to look at this issue and make an informed decision as to whether or not a fix is necessary?

As I said before you can provide feedback regarding our Community Team at [email protected]. That is currently the only point of contact.

Q u o t e:

Evening, Vrakthris. Any updates?

The only thing I can tell you, Fauxyo, is that I have checked the teams that players have listed in this thread claiming that the team was inactive and counted in the calculations. In every single instance I was unable to verify that those teams did indeed count.

Unfortunately, Fauxyo, I was unable to get a comprehensive list of those who received a title from the first calculation. Though the list I did receive showed some changes between the first and the second calculation, mostly in the lower ranks.

I'm sorry, Fauxyo, it seems I am unable to give you the answers that you want. Only Community or one of our Developers would be able to give you further information. Hopefully someone in our Community Team will be able to address your concerns. I can assure you that they are aware of these posts and if they are able to respond they will do so.

Again, I apologize that I was unable to provide you with the information you require to settle this matter. I wish you the best of luck though. In the event that I do receive any information that I am able to pass along, I will.

Given your placement, Scrubknightt, you were close to Gladiator but still several ranks below qualifying.

Q u o t e:

Upon reading your post again, you said there were changes in the lower ends of the bracket...does that mean teams were bumped into Gladiator range? Or did teams actually lose Gladiator? Because not one team has reported getting bumped into Gladiator range after the supposed 'second calculation'.

From what I can tell, Fauxyo, there was very little movement at the higher ranks. Most of the inactive teams that were originally calculated were actually in the lower rankings. This is simply based off of what I can see on the list I have.

Q u o t e:


What is the next step, then? I'm not just going to sit and wait for Nethaera to give me an update.

The only point of contact would be the feedback address I provided.

Q u o t e:
Hey Vrakthris,

Thanks for investigating this issue. Unlike others posting in this thread, I, without a doubt, qualified for Gladiator. (2v2 bracket, "idk im just so furious" team name, Vindication battlegroup). I received my title as expected. However, it was removed when I faction changed and then transferred realms. Could you please let us know where players like myself stand in the queue to get things fixed?

P.S. As a fellow answerer of forums for a software product, I totally respect your hard work and understand what it takes not to yell at these people! Keep up the good work.

After we received word that those who transferred between the first and second calculation lost their title we gathered information of those who recently transfers/faction changed and forwarded it up to have the titles reissued. Unfortunately if you transferred or faction changed after that list was made you would not have been able to receive the title.

These are being forwarded on an individual bases now. You'll want to submit a petition, and in that petition make sure you state that you transferred/faction changed a second time and had not been awarded the title when that fix was implemented.

You may want to list the name/realm of the original qualifying character, this will make it easier to confirm.

Q u o t e:

You really can't forward this any higher? What do I do now? What happens if we wait another 6 weeks and there's still no update? Put yourself in my shoes, what would you do? What would you expect a GM to do?

I understand your point of view, Fauxyo, but please try to understand ours.

At the end of season 6, after the correcting calculations were completed we continued to receive claims that the calculations were incorrect. We have made repeated inquiries regarding Arena Titles and in each case we have been informed that all calculations have been completed and those who qualified for a specific title have now received it.

The exception would be if someone transferred or faction changed multiple times since the first calculation. In those cases it seems that players who did not receive their title due to a transfer or faction change had their information taken down and forwarded for resolution. Unfortunately some of those transferred or faction changed a second time which again prevented them from receiving the title when that issue was resolved.

I should also point out that our Community Managers and Developers review the not only the PvP Discussion forum but our other forums as well. Although I am unable to forward this elsewhere I truly don't need to, those who need to know, already do. They simply have been unable to respond beyond what has already been said.

If new information becomes available the information will be passed on accordingly.

Folks, I don't mind keeping this thread open if it remains a civil discussion . Name calling or other aggressive behavior will result in this thread being locked.

I appreciate the effort you put into your posts, Fauxyo, but you seem to be spending a lot of time attempting to convince me that there is an issue. Fauxyo, as I have tried to explain I am simply unable to help you in this situation. Any further response will need to come from our Developers/Community Managers. The e-mail address I provided is your best point of contact besides the PvP Discussion forum.

If I do receive any additional information I will be certain to pass it along.

Q u o t e:
Could I get a time of when my certain situation will be fixed

I'm sorry, Getatme, we don't currently have an ETA. A list of those who transferred or Faction Changed a second time is being gathered but it is a bit more complicated than gathering information the first time. If you qualified for and had a title before you transferred/Faction Change you'll want to submit an in-game petition and report that you still don't have the title. Include the name and realm of the character that originally qualified for the title.

Your information has already been forwarded, Getatme, just don't transfer again until your title has been awarded. :)

Q u o t e:
You can't ask your superior how many active teams were in the battlegroup at the season's end?

I could ask but that doesn't mean that they would have it. Team rankings and titles aren't processed by the Game Master department so there is no reason for us to have those lists. The only lists we currently have is the list of the characters who qualified for titles.

Q u o t e:
Could you try* to find out? Like I said, find that out and this entire issue will be solved.

I have, Fauxyo, days ago. It seems that you may be under the impression that I do not do something unless it is suggested first. I can assure you that is incorrect.

I have provided you all the information I am currently able to.

Q u o t e:
You just said in your previous post that you could ask them but they may not have that information. Now you're saying you already found out?

I'm sorry, Fauxyo, I should have been more clear in my responses. For clarity, I meant that asking my supervisors would not result in the information you want as they do not have it. I had already made inquiries awhile back. The important part of that paragraph you are referring to would be the following.

Q u o t e:

Team rankings and titles aren't processed by the Game Master department so there is no reason for us to have those lists. The only lists we currently have is the list of the characters who qualified for titles.

Q u o t e:


If you found out, then how many active teams were there?

As I have already said, I have provided you with ALL the information that I am able to.

Q u o t e:
And you can't forward this any higher? A dev can't take 5 minutes of his time to look at this issue and clarify what's going on? Or at least tell Nethaera to do so? 6 weeks, Vrakthris. I've been waiting. How long am I supposed to wait for Neth to update us?

As I've said, Fauxyo, those who need to know about these concerns already do. The answer you are looking for is the one I am unable to give you, I'm sorry. I can not say that a Developer or Community manager will reply with the information you'd like to see. I can only say that they are aware of the concerns outlined in this thread as well as several in the PvP Discussion forum, if they are able to post with additional information they will do so.

Good luck.

You don't need to submit another petition, Caedorn, your information has already been forwarded to add to the list. Unfortunately I don't have an ETA on when the resolution may be implemented. Just do not transfer or faction change until you receive your title.

We seem to have two different issues here. One is for those who transferred or faction changes multiple times between calculations and did not receive their title once those titles were awarded again and the other are the folks who are looking for more specific information on the calculations that were run.

As I previously mentioned I simply do not have any more information regarding the issue. If I do receive something I will be certain to pass it along.

For the missing title issue, if you have not done so already please submit an in-game petition. Your petition should state that you lost your title when you transferred or faction changed. List the name and realm of t he character that originally had the title.

Thank you all.