How long does it take to answer email??

#0 - Oct. 8, 2009, 2:52 p.m.

I am using my husband's account to post this question. My account was hacked Tuesday night and I sent Blizzard an email to try to recover it and I have still not been answered. I got an automated email that said they received mine, but no actual response. I can see these people playing my account and it's making me real mad that no one will contact me about this!!! I am sure they have sold all my stuff and took all my gold by now. How long do I have to wait to be answered?? I want my account back!!!!!

Aredek

#4 - Oct. 8, 2009, 3:05 p.m.

Hey there, Summer.

Can you provide me with the name and realm of a character on the account?

Aredek

#8 - Oct. 8, 2009, 3:13 p.m.

I sincerely apologize for any frustration or inconvenience you've experienced, Summersguy. I strongly encourage you to secure your computer and registered e-mail address at your earliest convenience. Once you've done that, please give our Billing Department a call during normal business hours. They'll gladly help recover the account. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

For additional information on how to secure your computer and report your account as compromised, please review the following threads:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Let me know if you have any questions along the way. I'll be glad to help.

Best wishes.