36 hour open GM tickets

#0 - Sept. 28, 2009, 2:08 a.m.

Im just curious if my gm ticket will ever be answered. I posted it yesterday and it has been over 36 hours with no response. I even reposted it because i thought maybe i did something wrong to not get it answered.

Auryk

#3 - Sept. 28, 2009, 2:12 a.m.

While I will admit our queue time is a bit high at this time, they should not be quite that high, Heb. Could you check to see if your petition has been escalated to a Character Specialist for me?

Auryk

#13 - Sept. 28, 2009, 2:47 a.m.

It does not appear as though your petition has been escalated to a character specialist, Heb. From what I can see’ you opened a petition yesterday, with the request that your item be restored, about twenty two hours later, I see another petition being opened up by the same character; voiding the first petition. I’m sorry for the extended wait, Heb, really I am; but if you would like the Game Master staff to have the chance to investigate your situation, you are going to need to leave the petition opened until it gets a response.

Auryk

#16 - Sept. 28, 2009, 2:52 a.m.

Q u o t e:
ok, all i wanted was some sort of response or something. just to know either "we are busy" or "we are just ignoring you" : )

Heh! I can tell you we are not ignoring you, Heb. Keep your petition open, and it will get a reply as soon as a Game Master gets to it. :0)