I pay 15 dollars a month for what again?

First, I'd like to apologize for the wait - we are experiencing very high volumes currently, so it can take some time before our staff are able to reach you. Fortunately, it is still possible to use this time constructively. It is very important that you please ensure that your computer is secure, and you can use this time to help make sure that it is. You may find the following thread contains quite useful information for this purpose:

** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

This thread covers the majority of the pertinent information related to an account compromise, including how to recover your account, how to report the compromise, as well as some of the complications that can occur:

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

After your computer is secure and your account has been recovered, it is also important to change your account password, as well as the password to your registered email address. After you regain access to your account, it might be prudent to create a new email address that you use exclusively as the registered email address for your World of Warcraft account. When selecting the username and password for this email address, ensure that none of the information overlaps with that of your WoW account or with any other service you may use (guild websites, Facebook, MySpace, etc). Register this new address to your account and do not use it for anything else: no additional registrations, no guild websites, no newsletter sign-ups, et al.

A Blizzard Authenticator can bring not only a valuable layer of added security for your account, but peace of mind as well.
You can find out more about the Authenticator via this FAQ, the second link leads to the Blizzard store where you can purchase an Authenticator of your own:

http://us.blizzard.com/support/article.xml?articleId=24660
http://www.blizzard.com/store/search.xml?q=authenticator

You can also check the following sites to see if you your wireless provider and mobile device are compatible with our free Mobile Authenticator, as well as read our FAQ on the subject:

http://us.blizzard.com/support/article.xml?articleId=26109
http://mobile.blizzard.com/support-compat.html/

If your account was suspended due to actions taken while your account was compromised, it may be necessary to dispute the account action by contacting our Account Administration department via email at wowaccountadmin@blizzard.com. You can also report the compromise itself via this address. Be sure that any contact with Account Administration occurs exclusively from the email address registered to your account.

Good luck!

Q u o t e:
One posibility is that you may have actually used too many GM responses in the past. Let me explain.

Having some sense of justice, I reported chronic afkers and bots in bgs to gms. My sense of the forums is this is something we should do beyond merely using the ingame feature (which I did). Then, one day it took 18 hours to get a response. To make it worse, later I had an actually technical problem that took over 2 days to receive a response. What makes it interesting is that I had a friend who needed to speak to a gm over an item allocation error in a raid, and he got response within an hour, during the same time I had my ticket open.

From this I suspect that they have a certain allowance of gm time allocated, and if you cross it, you become a "problem" customer and are ignored. I have encountered a few cases, similar, for what is worth.

Fortunately, nothing could be further from the truth, nor is any kind of system even remotely resembling this in any fashion in place. We deal with every issue that comes before us as quickly as we can, and we regret the wait that is caused by the very high petition volumes we are seeing..

It's best not to measure the time of the responses you receive against those of another party, as there are a number of factors that may play into the situation that you might not be aware of.

Q u o t e:
You won't get your gold restored anyways. They'll give you your character back and any items you might be missing, but as far as I know, they don't restore gold (probably based on the assumption that the reason you got hacked was because you bought gold in the first place).

This is incorrect, fortunately. While no restoration is ever guaranteed, we'll do our best to return your account to the state it was before it was compromised, which potentially includes (legitimate) missing currency.

Q u o t e:
yup still just sitting here to make sure i am online just incase i actually get a response.

You need not remain online, Skorpian, for your petition and compromise to be investigated appropriately.

Q u o t e:
The obvious thing is millions more players.

There is this, yes. Also, due to improvements in the resources we have available, we are also able to do more to help our players, in pretty much every facet, than we ever have in the past. Unfortunately, it is sometimes true that the more we do to help, the longer issues take to resolve though.

At the same time, we've also provided many more options for our players to prevent or resolve issues on their own. We're also still hiring, and have been continuously for quite some time.

If you're interested, you can visit us at (http://www.blizzard.com/jobopp).

Finally, we're also devising further means by which our staff can swiftly and accurately resolve issues, and reach our players with greater and greater speed.