Does Blizzard Take Child Safety Seriously?

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#0 - Oct. 6, 2009, 3:33 p.m.
Blizzard Post
About 3 weeks ago I was in an AV BG where another player was repeatedly chatting about sex and using profanity. This was not your normal 13 year old Trade Chat talk, it was clearly over the top. I ended up in about 4-5 BG's with him/her one right after the other, many of the same people were in the BG also. This person finally started talking about and alluding to sex with children.

I'm not going to go into detail on what was said. I'll just say I've played WOW off and on since launch and I'm retired law enforcement. I've seen a lot and I'm not easily shocked. I made a report to a GM and received the standard email response.

I looked this person up on Armory for about the next week and noticed that the character had not been updated since the day the report had been made. I checked today and saw the character had gained 8 levels and was being actively played.

I have some questions amd comment for the GM's who handle this type of situation:

The obvious question is why wasn't this person banned permanently? (I know this question won't be answered.)

What is Blizzard's policy on evaluating whether a person is a danger to children? What level of proof is required for a ban or other follow-up to take place? By follow-up I mean letting the local law enforcement where this person lives aware of the situation.

What kind of training do these employee's have in making a decision like this?

Does Blizzard take child safety serious in this game?

If in fact this person is a child molester and not just someone who talks about it. I can assure you they will not be cured by a 72 hour ban from the game. Statistics will show you multiple arrests and long prison terms do not "cure" them.

These type of people are experts in manipulating others. They manipulate both adults and children.

If something does happen where a child is abused and it originates in the game environment. I can see a smart attorney using a situation like I just described against Blizzard. It would tend to show that Blizzard does not take child safety seriously.

If I were a Blizzard Attorney I would recommend a policy where any suspicion that a person may be a danger to children is permanently banned from the game. Why take the chance legally, morally, or with the bad publicity that would certainly arise?
#81 - Oct. 6, 2009, 7:47 p.m.
Blizzard Post
Alt, may I ask if the related report was submitted from the account on which you are posting? Unfortunately, I'm unable to find a petition which corresponds with the noted behavior. =/

It's important to note that, while the Game Master department possesses purview over policies established for and within the World of Warcraft (as well as their corresponding penalties), policing matters of state or federal law is beyond our scope of power. We are not negligent in our responsibilities; however, I would encourage you to bring these concerns to the attention of a legal representative or your local law enforcement as they apply.

That said, if you believe Blizzard Entertainment should take a more proactive role in such situations or pursue harsher in-game penalties, you're welcome to post within our Suggestions Forum. Legal concerns or inquiries are best addressed to our Legal Department, though:

    Blizzard Entertainment, Inc.
    P.O. Box 18979
    Irvine CA 92623
    ATTN: Legal Department
#88 - Oct. 6, 2009, 8:41 p.m.
Blizzard Post
Ladies, liches—let's please work to keep this discussion as civil as possible. :)
#94 - Oct. 7, 2009, 1:54 a.m.
Blizzard Post
Thanks, Alt!

I can confirm that your report was addressed completely and appropriately. The enjoyment and welfare of our players, be they children or adults, is of the utmost importance to us and the behavior described is and will not be tolerated within the World of Warcraft.

Please note that penalties can and do stack (http://us.blizzard.com/support/article.xml?locale=en_US&articleId=20221) and that more severe violations of policy will move one farther up the "Penalty Volcano." We thus encourage you to continue to bring such inappropriate behavior to the attention of the Game Master staff via petition or email to wowgm@blizzard.com.

Thank you again for your concern and diligence. It's very much appreciated and greatly helps us keep this game enjoyable for all players. :)