Faction Change Problem >.<

#0 - Sept. 26, 2009, 1 a.m.

A friend and I wanted to try out Faction Change - so he went first and then I got mine shortly after, he logged back onto his account within 10 minutes, and the button was there.
I logged on not even 5 minutes later (I know my mistake lol =[ ) and then when there was no button (idk why I was expecting to find it...) I closed it and decided to read a bit about it.

Then I found a "Don't log onto your account for up to 30 minutes of ect" so, my request was not cancelled was it? I left it alone and it was about 20 minutes in when my friend logged on it to check and it wasn't there, just double checking it wasn't denied or there were any problems with it o.o

I'm going to wait like an hour before I even consider checking again*

Aredek

#58 - Sept. 27, 2009, 4:09 p.m.

Good morning, everyone.

You will not be billed for a canceled transaction. Any funds that were previously charged will be returned to your account as soon as possible. Should you have any questions regarding the Faction Change process or multiple charges, please be sure to contact our Billing Department during normal business hours. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Thank you all for your patience!