Would like my account back please.

#0 - Sept. 24, 2009, 1:49 p.m.
Blizzard Post
So I just got am email saying a received a password change on my Warcraft account. Knowing full well what just happened I tried to log in only to see that my account is now linked to a BattleNet one that I don't know the password to.

Currently scanning my system for keyloggers and coming up empty handed. Cannot get in game to put in a petition to get my account restored to me and disconnected from BattleNet. I would like it back please.
#11 - Sept. 24, 2009, 2:25 p.m.
Blizzard Post
Q u o t e:
battle-net site clearly states and asks u befor you merge it telling you there is NO WAY it can be unmerged.......


In cases where a malicious party has gained control of an account and merged it with an exploitative Battle.net account, our Billing department will gladly unmerge the accounts to restore access to the registered user. For more information, I encourage you to review the following threads:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Specifically:

Q u o t e:
My Account Was Merged Into a Battle.net Account!

    On occasion, malicious parties will merge a World of Warcraft account onto a Battle.net account during an account compromise. As such, it is necessary to contact our Billing and Account Services Department to retrieve access to the World of Warcraft account by disassociating it with the malicious Battle.net account. Our Billing Representatives can be reached via phone using one of the following numbers:

    Billing and Account Services
      Live Representatives Available Mon-Fri, 8am to 8pm PST
      For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
      • Players in Australia should call 1-800-041-378
      • Players in Singapore should call 800-2549-9273
      • Players in Chile should call 1230-020-5554
      • Players in Mexico should call 001-888-578-7628
      • Players in Argentina should call 0800-333-0778
      • All other international players should call: (949) 955-0283

Please let us know if you have any further questions, Mist.