Account Hacked - Battle.net email added

#3 - Sept. 16, 2009, 2:31 p.m.

Q u o t e:
It appears that my account (not this account) has been hacked and associated with a battle.net account that does not belong to me. With this problem I can no longer change my password, change my email, manage my account or even cancel my own account as I dont have access to any part of the battle.net account management page or the world of warcraft account management page. Any assistance would be appreciated.

Billing is the proper first step on our end in a case of a merge and/or email change, Kenfar.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time
E-mail Support - [email protected]

Finding the security breach is also critical. If they CAN still get in, they WILL be back. That is something you can count on.

These two stickies may prove useful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

I'd also highly recommend changing your email password once you are certain your system is secure. We often see compromised emails with accounts. They don't need into your machine any longer if they can dip straight into your inbox.

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will keep anyone else out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator for Battle.net accounts
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.