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IPhone Mobile Authenticator

Forum Avatar
Skubincha
#0 - Sept. 14, 2009, 4:57 p.m.
Blizzard Post
As many of you are probably experiencing, the mobile authenticator codes aren't working to get access to our accounts.

Is there word of a fix from Blizzard on this issue yet, or do we just have to wait it out?
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Aredek
#1 - Sept. 14, 2009, 5 p.m.
Blizzard Post
Our Mobile Development team is currently looking into this issue in hopes of providing a resolution as quickly as possible, Skubin. In the meantime, however, you're welcome to contact our Billing Department to have the Mobile Authenticator removed temporarily. They can be reached using one of the following numbers:

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283

Additionally, one of your fellow players has brought the following workaround to our attention:

http://forums.worldofwarcraft.com/post.html?forumId=11112&topicId=19820414763&postId=198185820910&op=3&sid=1

Q u o t e:
Ok I got in!!!

Here's how!

Note that I tried the other ways posted around this forum... the problem was that after doing backup restores... my iTunes was still using the new version of the app.... if you right click on the app in itunes, and chose "show in finder" ( or explorer I assume for Windows ) it'll bring you to the .IPA file.... the NEW file is called "SecureLogin_iPhone.ipa" the pre-update one is called "Battle.net Mobile Authenticator.ipa"

So you first have to make sure that the app in iTunes is the Battle.net one, and not the SecureLogin one... someone in this forum mentioned to check the Trash, and that's what the solution was... the old app was in the trash in OS X, and I was able to use that!

before starting, turn off auto sync for the iphone in the iTunes device preferences...

1.Delete the new updated authenticator from iTunes
2. drag and drop the "Battle.net Mobile Authenticator.ipa" onto iTunes from the trash/recycle bin
3. delete the Authenticator from your iPhone
4. connect your iPhone and tell iTunes to put the authenticator onto it.

5. here's where I had problems, luckily the folder with the backups was on my Time Machine backup, so I restored the backup folder "~/Library/ApplicationSupport/MobileSync" from a backup from Thursday night... the reason you MAY need to do this is if you plugged in your iPhone at all since updating.. it probably over-wrote the backup, and you'd be screwed... using one from a previous day might help. If you have a backup from before you updated... you should be ok to restore to that.
6.Login in!

Now... these are for Mac, you'll have to do some Google Foo to find out where Windows saves iPhone backups... and hopefully you haven't backed up the iPhone since AFTER doing an update....

Let me know if you're having troubles... I'd love to help other people get back in.

Thank you for your patience despite the obvious frustration caused by this issue.

Best wishes.