#10 - Sept. 10, 2009, 6:30 p.m.
It indeed sounds like your account may be the victim of a compromise, Hong. If you have not already done so, please contact the Billing and Account Services department at your earliest convenience so that we may attempt to help you recover access to the account in question.
Billing and Account Services Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Additionally, I would encourage you to review the following sticky posts for suggestions on computer security, and more information regarding the account recovery process:
** Computer Security Recommendations ** http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1 ** Account Compromise Info Center ** http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1