#9 - Sept. 3, 2009, 3:35 p.m.
Our desire is to get your characters back in game with their new faction as soon as possible, folks.
This new service is currently in very high demand. Accordingly, you may notice extended wait times due to the large number of players in queue. We are monitoring this service and will continue to do so to ensure your transition to your new faction is as smooth as possible.
Thank you all for your patience!