Account Recovered - Blue Please?

#0 - Sept. 7, 2009, 10:06 a.m.

I got my account Compromised,
Rang Billing and got it Back.

Send in Emails to
[email protected]
[email protected]

My account got permentally disabled.
I was a little confused..
I sent in another email explaining what happened.

Then I got a reply with all my stuff has been restored, Items, Gear, Gold etc.
Now all of a sudden my account is re-open.

One problem?
When I recovered the Account Via billing..
There must have been an Authenticator added on it when I got hacked,
They didn't remove it....

Orlyia

#1 - Sept. 7, 2009, 10:08 a.m.

You'd need to call Billing back on that I'm afraid. They will be the only ones capable of removing this.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time
E-mail Support - [email protected]

I might also suggest adding one of your own if possible, they will protect your account.

Orlyia

#3 - Sept. 7, 2009, 10:13 a.m.

Q u o t e:
Well I'm sorry but I'm unable to call them,

Australian time difference, I get up and have to go to work.
No time to be waiting on the time for 30 minutes.
I done that the other day when I got hacked and I can't afford to be late to work again.

Billing should have done this when I called the first time.....

They are open for 12 hours, Nasuki. Perhaps call after work. Authenticators are not easy to remove, but if you are the legitimate account holder, it's doable.