Character Transfer Locked - PLEASE READ

Greetings, all!

We are currently aware of an issue which is preventing players from logging into characters who have recently completed a Paid Character Transfer. If you are currently experiencing this issue, locate the issue you are experiencing below and follow the instructions beneath the appropriate heading.

I can't see my character!

If you have received an in-game mail stating that your Character Transfer was successful but are unable to see your character on the destination realm, please create a new character on the realm in question. This process should allow you to see your transferred character.


My character is locked!

If you have received an in-game mail stating that your Character Transfer was successful but are unable to access your character, please attempt to log into the Character Transfer status page (https://www.worldofwarcraft.com/account/character-transfer-status.html) and click the "unlock" button to regain access to your character.


My character is locked & I can't view the status page!

If you have received an in-game mail stating that your Character Transfer was successful but are unable to access your character & the status page, please reply to this thread with the following information:


• Character Name:
  
• Source Realm:
  
• Destination Realm:

This thread is created purely for information gathering purposes. Please refrain from replying to this thread with any information other than what has been requested. Should you wish to discuss paid service issues unrelated to locked character transfers, please visit the following thread:

http://forums.worldofwarcraft.com/thread.html?topicId=19717484335&sid=1

Thank you for your cooperation.

Did you get an e-mail that said your transfer was complete, Scherzando? It may still be in the process of transferring and you need to wait a bit.

Edit: Nevermind, it appears that an e-mail was sent regarding this matter. You need to contact our Billing department, Scherzando, there was an issue with your transaction.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

Q u o t e:


just tried to unlock my character, and it has now disappeared. I'm guessing this is a problem with most people posting on this thread?

Try creating and deleting a new character on that realm, Detente.

Q u o t e:
Will sell soul for response/ soloution

An e-mail was sent to the address registered to your account, Averdria, there was a billing issue with your transfer and you'll need to contact our Billing department to resolve it.

All information provided in this thread, up to this point, has been processed. If your character is locked it may be because there was a billing issue with the transaction. Please check the e-mail address registered to the account you will likely need to contact our Billing department.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

Q u o t e:
Just checked my email, nothing but spam :(

Also checked my bank account, the payment went through as far as I can see.

The funds may be held but it doesn't appear that the transaction was fully processed so it wouldn't have been charged. The fund should return to the account in 3-5 business days. Sorry, Averdria, I believe the only option for this would be to contact Billing during the week.

Nahual, I show that your transfer didn't actually go through, you'll need to initiate it once more.

We're checking this out now, Nahual.

Q u o t e:
Well for a short while I was able to play him sans his... stuff, and now I am not able to play him again, but on AOS, so that's something.

And for all I know it might be something good. For all I know.

An e-mail has been sent regarding this matter, Nahual. :)

Unfortunately, Perfectness, there was an issue with your transfer. You will need to contact our Billing department to have the issue resolved. Have no fear though, you were not charged for the account to account transfer, and any held funds should be returned to the card within 3-5 business days. Our Billing department may even be able to assist you with the transfer over the phone.

Good luck.

It appears that all of the issues that had been experienced a couple days ago have been resolved.

If you are receiving the message : "You can not log in until the character update process you recently initiated is complete", you will need to contact our Billing department.

This message usually indicates that there was an issue with your transaction and in order to resolve it Billing will need to help you manually. I am very sorry for what inconvenience this may cause you all.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

Q u o t e:

Edit: It has not been resolved for me after reading searching contacting blizz multiple times

Did you contact our Billing department, Savysavoy?

Q u o t e:
This is not resolved at all.........

gg

How long ago was your transfer initiated, Atheistic?

Q u o t e:
A little after 8 pm

Maybe a little before? not sure,

Lets say around 8

It went through immediately, i now have two of the same characters. One on each realm.

Are you able to log into both characters, Atheistic? It sounds like your transfer is simply pending. The current approval time is at around an hour. That time can fluctuate but simply because it hasn't processed yet does not mean that your issue is the same as was outlined here.

You can view your transfer status at the following link.

https://www.worldofwarcraft.com/account/character-transfer-status.html

Q u o t e:
Thanks for fixing it V,

<3

Thanks, but I didn't do anything. :) As I said approval time are currently around an hour so it likely went through on its own since 8 PM was almost an hour ago. :)

Q u o t e:
Character Name:Dkopwut
Source Realm:Skywall
Destination Realm: Blackrock


I also account transfered.

I can see that. It appears that your transfer has been completed, Tonzon, so I'm not certain why you are posting in this thread. The issue this thread was about has been resolved.

If you are unable to log into the character and you are receiving a specific error I recommend creating your own thread and provide the information there. Alternately you can submit an in-game petition from an alternate character.